Learning Experience Coordinator

2 weeks ago

New York, United States ELEV8 Full time

Overview:

Are you passionate about helping people learn and grow? Do you have a knack for organization and logistics? If so, we're looking for you to join our team as a Learning Experience Coordinator

The Learning Experience Coordinator is responsible for the day-to-day logistics of Elev8s training programs, including classroom, virtual, and eLearning. They will manage the learner experience from start to finish, from nomination and registration to post-training activities. The Learning Experience Coordinator will also coordinate with trainers, purchases course materials, and manage test/exam facilities.

Equipping workforces with digital skills to succeed in the future.

Elev8 is the leading partner for global skilling and transformative education initiatives for enterprises and governments. The most respected organizations rely on us to help them reach their digital transformation goals. Governments look to us to prepare their citizens for the jobs of the future. If you want to grow in your career and make an impact every day, come join our global team.

Elev8 Tek is part of TeKnowledge where innovation meets purpose. Were transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Responsibilities:

Pre-Training Experience

  • Communicate with learners before, during, and after training programs to provide information and support.
  • Send training invites to learners.
  • Upload learner data/training data to the LMS.
  • Set up learners, learning paths, goals/skills, and training assessments in the system.
  • Prepare the training room (physical classroom training) or test virtual environment (virtual training).
  • Set up class surveys on MTM.
  • Welcome learners at the training center and help them navigate the facilities.
  • Manage the registration process for training programs, including managing enrollment and maintaining records.

Learner Experience

  • Share course material with learners (physical material, redemption codes, online links).
  • Share lab access information with learners (credentials for in-house labs, access links, and codes for online labs).
  • Instruct learners to complete the pre-training assessments.
  • Support the instructor during the course and resolve problems.
  • Answer learner questions related to Elev8, training schedule, and learning paths.
  • Collect POE data (depending on client requests and training delivery type).
  • Instruct learners to return surveys.
  • Instruct learners to redeem achievement codes.
  • Instruct learners to complete the post-training assessments.

Post-Training Experience

  • Follow up with learners on surveys.
  • Upload attendance data to SharePoint.
  • Upload recording of training to LMS (if needed).
  • Upload POE data to SharePoint (depending on client requests and training delivery type).
  • Provide certification exam vouchers to learners (depending on the training program).
  • Follow up with learners regarding certification exams.
  • Provide feedback/data on success of class, quality.
Qualifications:
  • Bachelors degree or other appropriate discipline
  • Minimum of 5 years in a Client Experience or Customer Service role
  • Work experience in the education or training sector is preferred
  • Fluency in English is essential in both written & spoken form.
  • Fluency in Arabic is desired
  • Experience in coordinating trainings or small training projects including training logistics co-ordination
  • Proficient with various office productivity applications (Excel, Word, PowerPoint)
  • Ability to track and measure quality through data analysis (Excel, Power BI, LMS)

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