Client Service Coordinator

1 month ago

Concord, United States Oxford Instruments Full time

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

How we work

We're committed to being the leading provider of high-tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference

We don't wait for change to happen. We enable it. That's why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Position:

As a member of the Shared Services group, the Client Service Coordinator is responsible for fulfilling various administrative tasks while providing superior customer service to our internal and external clients. The Client Services Coordinator is responsible for being the first line of support for our internal and external customers. He/She/They will support our Technical Support, Field Service, and other administrative departments to assist in solving our customers' problems.

Key Responsibilities:

* Process and review new Customer Purchase Orders for all business groups within the Shared Services Group.
* Create quotations for Service/Spares/Consumables
* Provide customer order acknowledgments, status updates, and information promptly and professionally.
* Collaborate with Regional Field Service Engineers to build professional relationships based on trust and respect.
* Contribute to exceptional customer service and act as an extension of the US Field Service team when Field Service Engineers are not immediately available.
* Handle incoming customer service calls, alerting Field Service Engineers/Technical Support/Managers to urgent issues.
* Develop a thorough understanding of the organization's industry and unique business goals and needs.
* Provide support and cross-coverage to fellow team members to minimize department downtime.
* Maintaining accurate customer records to ensure perpetual data integrity.
* Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible and solidifying future growth in company accounts.

About the Candidate:

We are looking for a highy organized and driven professional with a positive can-do attitude, a successful track record in customer support, extensive experience with ERP platforms, with the ability to multi-task in a dynamic, fast paced environment. 3-5 year's experience in the technology, equipment manufacturing, or scientific instrumentation industry is strongly preferred.

Additional Qualifications:

* Possesses a professional network and toolset enabling immediate results.
* Ability to communicate and operate as a cross-functional team with sales, service sales, field service, and other departments.
* Minimum of associate degree or equivalent preferred.
* 3-5 year's experience using Oracle/CRM/SAP-based software.
* 3-5 year's experience in Microsoft Word, Excel, and Office.
* 3-5 year's experience in customer service and relations.
* Desire and capability to work well in a team environment
* Possess the ability and drive to get things done quickly
* Highly organized with a strong affinity for detail
* Excellent communication skills in various formats (verbal, ppt, excel, etc.)
* Able to accept feedback and modify approach as required
* Ability to bring teams of people together, creating alignment across functions.
* High levels of energy, resilience, and drive to achieve challenging goals.
* Ability to build effective working relationships both internally and externally across all parts of the business

Oxford Instruments Perks and benefits:

* Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
* Our 401k program has options for saving both pre- and post-tax dollars for retirement.
* Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
* Holidays - We recognize 12 holidays this year
* In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
* Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV's. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV's

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