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Registered Client Service Assistant

2 months ago

Raleigh, United States Towne Bank Full time

Primary Purpose:

Assists financial advisors with providing efficient, quality service to clients

Essential Responsibilities:

* Answers telephones and screens calls for financial advisors
* Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes
* Solicits and receives orders for the financial advisor and services less active accounts when needed
* Researches client and security information through the back office system
* Processes and follows up on client documentation for proper maintenance of accounts
* Prepares letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients
* Creates and maintains records and files
* Maintains databases and creates reports using portfolio software programs
* Assists financial advisors with marketing efforts including seminars, etc.
* Receives and processes securities
* Trains other service associates when needed
* Supervises other support staff when needed under direction of supervisor
* Cross-trains on other operational functions and performs back-up in these areas as needed

Minimum Required Skills and Competencies:

* Must project an excellent customer service attitude
* Good interpersonal skills to deal with clients, financial advisors and other staff
* Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
* Professional and pleasant appearance and demeanor to work with clients
* Ability to work under pressure and meet daily deadlines
* Ability to work independently
* Good organizational skills to be able to prioritize tasks
* Good analytical skills to be able to research account information
* Mathematical abilities sufficient to process account and transaction information
* Ability to operate general office equipment (copier, fax, etc.)
* Computer skills adequate for creating/maintaining databases and the ability to learn various software packages
* Series 7 required and Series 63 if required in the state
* High School graduate or equivalent
* Regular attendance is required

Desired Skills and Competencies:

* At least 5 years securities industry or related work experience preferred

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