Client Support Manager

4 weeks ago

Lafayette, United States BBSI Full time
The Client Support Manager is responsible for overseeing the client support team and ensuring exceptional service delivery to our customers. They play a pivotal role in maintaining client satisfaction, resolving issues efficiently, and identifying opportunities to enhance the overall customer experience. The ideal candidate will possess excellent communication skills, leadership abilities, and a strong commitment to customer success.

Key Responsibilities:

Leadership:

  • mentor, and motivate the client support team (5 - 10 individuals) to deliver high-quality service.
  • day-to-day administrative operations, including schedules and backup duties.
  • clear performance objectives and provide regular feedback to team members.
  • a positive and collaborative work environment that encourages teamwork and professional growth.
  • and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
  • with all departments to find solutions that benefit the overall organization

Client Relationship Management:

  • as the primary point of contact for clients, understanding their needs and addressing concerns in a timely manner.
  • and maintain strong relationships with clients, becoming a trusted advisor and advocate for their success.

Issue Resolution:

  • escalated client issues, working closely with internal teams to ensure prompt resolution.
  • effective problem-solving strategies to address client concerns and prevent recurrence.
  • detailed records of client interactions and resolutions, maintaining a comprehensive database of support activities.

Qualifications:

  • degree in business administration or a related field (preferred).
  • experience in client support or customer service management, with a track record of success in a similar role.
  • leadership skills with the ability to inspire and motivate team members.
  • communication skills, both written and verbal, with a customer-centric approach.
  • mindset with the ability to interpret data and make data-driven decisions.
  • problem-solving abilities and a proactive attitude towards issue resolution.
  • to thrive in a fast-paced environment and adapt to changing priorities.

Benefits:

  • salary
  • paid health insurance
  • retirement savings plan
  • time off and holidays
  • for annual bonus and monthly commission
INDDEN

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