Client Support Manager

2 weeks ago

Lafayette, United States BBSI Full time

The Client Support Manager is responsible for overseeing the client support team and ensuring exceptional service delivery to our customers. They play a pivotal role in maintaining client satisfaction, resolving issues efficiently, and identifying opportunities to enhance the overall customer experience. The ideal candidate will possess excellent communication skills, leadership abilities, and a strong commitment to customer success.


Key Responsibilities:

Leadership:

  • mentor, and motivate the client support team (5 – 10 individuals) to deliver high-quality service.
  • day-to-day administrative operations, including schedules and backup duties.
  • clear performance objectives and provide regular feedback to team members.
  • a positive and collaborative work environment that encourages teamwork and professional growth.
  • and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
  • with all departments to find solutions that benefit the overall organization

Client Relationship Management:

  • as the primary point of contact for clients, understanding their needs and addressing concerns in a timely manner.
  • and maintain strong relationships with clients, becoming a trusted advisor and advocate for their success.

Issue Resolution:

  • escalated client issues, working closely with internal teams to ensure prompt resolution.
  • effective problem-solving strategies to address client concerns and prevent recurrence.
  • detailed records of client interactions and resolutions, maintaining a comprehensive database of support activities.

Qualifications:

  • degree in business administration or a related field (preferred).
  • experience in client support or customer service management, with a track record of success in a similar role.
  • leadership skills with the ability to inspire and motivate team members.
  • communication skills, both written and verbal, with a customer-centric approach.
  • mindset with the ability to interpret data and make data-driven decisions.
  • problem-solving abilities and a proactive attitude towards issue resolution.
  • to thrive in a fast-paced environment and adapt to changing priorities.

Benefits:

  • salary
  • paid health insurance
  • retirement savings plan
  • time off and holidays
  • for annual bonus and monthly commission

  • Client Support Manager

    6 days ago

    Lafayette, United States BBSI Full time

    The Client Support Manager is responsible for overseeing the client support team and ensuring exceptional service delivery to our customers. They play a pivotal role in maintaining client satisfaction, resolving issues efficiently, and identifying opportunities to enhance the overall customer experience. The ideal candidate will possess excellent...

  • Client Support Manager

    2 weeks ago

    Lafayette, United States BBSI Full time

    The Client Support Manager is responsible for overseeing the client support team and ensuring exceptional service delivery to our customers. They play a pivotal role in maintaining client satisfaction, resolving issues efficiently, and identifying opportunities to enhance the overall customer experience. The ideal candidate will possess excellent...

  • Client Relationship Banker

    4 weeks ago

    Lafayette, United States First Merchants Bank Full time

    Job DescriptionJob DescriptionFirst Merchants Bank is seeking a Client Relationship Banker to join our team! This full time position will complete goals on individual and team sales metrics for the banking center to achieve the strategic and tactical goals of the company. Serve as a primary point of contact in the banking center for sales and services...

  • Client/Customer Support Rep

    4 days ago

    Lafayette, IN, United States VASA Fitness Full time

    POSITION DESCRIPTION   POSITION TITLE: Member Experience Specialist (MES) REPORTS TO: Member Experience Lead DIRECT REPORTS: N/A FLSA STATUS: Non-Exempt, Hourly COMPENSATION: Base rate is $11.60 per hour + Commission eligibility!   JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive,...

  • Application Support Manager

    6 days ago

    West Lafayette, United States Teledyne Technologies Full time

    The Application Support Manager is responsible for communication between sales, service, leadership, customers, and other team members, building and maintaining strong customer/channel/employee relationships. The Application Support manager is expect Support Manager, Application, Support, Manager, Business Development, Manufacturing, Technology, Chemical

  • Support Tech

    2 weeks ago

    Lafayette, United States Vergence Full time

    Job DescriptionJob DescriptionIn this role you will:- Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.- Develop and implement effective documentation and procedures for the repair or setup processes.- Ensure that established technical goals are met or...

  • Support Tech Tier 1

    2 weeks ago

    Lafayette, United States Vergence Group Full time

    In this role you will: - Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. - Develop and implement effective documentation and procedures for the repair or setup processes. - Ensure that established technical goals are met or exceeded. - Responsible for...

  • Support Tech Tier 1

    4 days ago

    Lafayette, United States Vergence Group Full time

    In this role you will: - Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. - Develop and implement effective documentation and procedures for the repair or setup processes. - Ensure that established technical goals are met or exceeded. - Responsible for...

  • Ivy Tech Lead Support Tech

    4 days ago

    Lafayette, United States Clean Team Full time

    **At Clean Team we take great pride in our work, and strive to meet and exceed our clients' expectations. We take specific measures to ensure that we're providing the highest quality service.** Support Techs are required to undertake the following duties using the methods and frequencies in line with the requirements of the cleaning specifications: - 70%...

  • Caseworker - Child Support

    2 weeks ago

    Lafayette, United States Tippecanoe County, IN Full time

    POSITION: Case Worker DEPARTMENT: Prosecuting Attorney/Child Support WORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-F SALARY: $1,761.92 Bi-weekly Incumbent serves as Case Worker for the Tippecanoe County Prosecutor's Office, Child Support division, responsible for establishing and/or enforcing child support. DUTIES: Interviews custodial parents to...

  • Caseworker - Child Support

    4 weeks ago

    Lafayette, United States Tippecanoe County Government Full time

    Job DescriptionJob DescriptionPOSITION: Case WorkerDEPARTMENT: Prosecuting Attorney/Child SupportWORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-FSALARY: $1,761.92 Bi-weeklyIncumbent serves as Case Worker for the Tippecanoe County Prosecutor's Office, Child Support division, responsible for establishing and/or enforcing child support.DUTIES:Interviews...

  • Caseworker - Child Support

    2 weeks ago

    Lafayette, United States Tippecanoe County Government Full time

    POSITION: Case WorkerDEPARTMENT: Prosecuting Attorney/Child SupportWORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-FSALARY: $1,761.92 Bi-weeklyIncumbent serves as Case Worker for the Tippecanoe County Prosecutor's Office, Child Support division, responsible for establishing and/or enforcing child support.DUTIES:Interviews custodial parents to establish/open case...

  • Tax Manager

    4 weeks ago

    Lafayette, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...

  • Account Manager

    2 weeks ago

    Lafayette, United States Revelations Executive Search Full time

    Account Manager Must live in NY Tri-state area or Los Angles so can work hybrid out of LA or NYC offices. Summary: The Account Manager is on the account management team responsible for the planning and implementation of OOH client strategies from initial brief to post campaign analysis. The ideal candidate will help to meet critical path deadlines and ensure...

  • Tax Senior Manager

    1 week ago

    Lafayette, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...

  • Ivy Tech Lead Support Tech

    2 weeks ago

    Lafayette, United States Clean Team Full time

    Job DescriptionJob DescriptionAt Clean Team we take great pride in our work, and strive to meet and exceed our clients' expectations. We take specific measures to ensure that we're providing the highest quality service.Clean Team Inc. strives to provide our Support Tech Associates with in-depth training, an employee reward program and opportunities...

  • Ivy Tech Lead Support Tech

    7 days ago

    Lafayette, United States Clean Team Full time

    Job DescriptionJob DescriptionAt Clean Team we take great pride in our work, and strive to meet and exceed our clients' expectations. We take specific measures to ensure that we're providing the highest quality service.Clean Team Inc. strives to provide our Support Tech Associates with in-depth training, an employee reward program and opportunities...

  • Senior Housing Developer

    4 weeks ago

    Lafayette Hill, United States HumanGood Community Support Center Full time

    HumanGood is hiring a Senior Housing Developer (HDIII). This person works as part of a team to develop multiple affordable housing and community development projects. The HDIII works with minimal supervision in the development of new project proposals, feasibility, pre-development review, construction management, and public / private financing for new and...

  • Tax Senior Manager

    3 weeks ago

    Lafayette, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...

  • Financial Center Manager

    1 month ago

    Lafayette, Louisiana, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...