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Front Desk Agent

4 months ago

Mount Pleasant, United States Marriott International Full time

Job Number 24065428

Job Category Rooms & Guest Services Operations

Location Residence Inn Charleston Mt. Pleasant, 1116 Isle of Palms Connector, Mount Pleasant, South Carolina, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Bennett Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

Residence Inn by Marriott Charleston Mt. Pleasant is actively seeking a hands-on person that is willing to work together as a team to go above and beyond to take care of our guests. We are an extend stay property located in Mount Pleasant, SC just minutes from the Isle of Palms and Sullivan's Island Beaches.

Primary Role:

To provide courteous Front Desk service according to the brand standards and the company's policies and procedures to increase customer satisfaction.

Responsibilities:

* Demonstrates going above and beyond within reason to meet or exceed customer expectations
* Provides quality service to the customer by anticipating guests' needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guests' stay
* Responds to customer requests for information about the hotel
* Responds to guests' issues and/or concerns following Marriott's Service Training
* Completes all necessary training in a timely manner
* Communicates special services requested by the guest to all appropriate departments
* Stays current with developments in the hotel by reviewing the communication log for each shift; updates log for next shift
* Minimizes loss of revenue by following all credit and inventory control procedures
* Ensures all guests present a form of payment and identification upon check-in
* Monitors guests' accounts to ensure hotel credit limits and verifies accuracy of registration information
* Verifies all information on reservations check-in, name, address method of payment, etc.
* Identifies and records special billing instructions
* Completes shift closings accurately
* Follows hotel policies regarding the use of cash banks, drop/deposit logs, etc
* Assists with any other admin needs or requests set by a manager
* Reports any issues or concerns to immediate manager and/or General Manager

Requirements:

* Competent computer skills including knowledge of Microsoft Word and Excel
* Experience using hotel reservation system such as FOSSE
* Organization skills and attention to detail
* Friendly and customer service oriented
* Good interpersonal and problem-solving skills
* Ability to work weekends, weekdays, nights, and holidays
* 1st, 2nd, 3rd shift flexibility is preferred

JOB SETTING:

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Fluency in the English language and the ability to speak, hear, read, and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

EOE

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Requirements:

* Competent computer skills including knowledge of Microsoft Word and Excel
* Experience using hotel reservation system such as FOSSE.
* Organization skills and attention to detail
* Friendly and customer service oriented
* Good interpersonal and problem-solving skills
* Ability to work weekends, weekdays, nights, and holidays.
* 1st, 2nd, Mid-shift flexibility is preferred

Pay and Benefits:

* Pay based on experience.
* 401K Matching
* Medical, Dental, Vision Benefits
* Employee Discounts
* Free Parking
* Vacation

This company is an equal opportunity employer.

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