Current jobs related to Client Advocate - West Chester - PrimePay, LLC

  • Employment Opportunities Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Youth Advocate Programs Full time

    Job SummaryAt Youth Advocate Programs, Inc., we are committed to empowering individuals with intellectual disabilities to achieve their full potential. We are seeking a highly motivated and dedicated Employment Specialist to join our team.Key ResponsibilitiesDevelop and implement employment-related services and life skills training programs for individuals...

  • Employment Opportunities Specialist

    6 days ago

    West Chester, Pennsylvania, United States Youth Advocate Programs Full time

    Job Summary:At Youth Advocate Programs, Inc., we are committed to empowering individuals with intellectual disabilities to achieve their full potential. As an Employment Specialist, you will play a vital role in planning, developing, and implementing employment-related services and life skills trainings that promote independence and self-sufficiency.Key...

  • Lead Client Success Strategist

    3 weeks ago

    West Chester, Pennsylvania, United States PrimePay Full time

    Are you passionate about fostering strong client partnerships in fast-paced settings? If so, we invite you to consider the remarkable opportunity at PrimePay.As we advance our mission to become a premier HCM SaaS technology provider, we are on the lookout for our next Lead Client Success Strategist.The Lead Client Success Strategist (CSS) is a dedicated...

  • Counselor/Advocate - 2nd Shift

    2 months ago

    West Chester, United States Domestic Violence Center of Chester County Full time

    Job DescriptionJob DescriptionDOMESTIC VIOLENCE CENTER OF CHESTER COUNTYJOB DESCRIPTIONTitle: Counselor/AdvocateWork Week: Mon-Thurs from 3pm-11pm, Fri 2pm–10 pmFLSA Status: Nonexempt PCCD/VOCA Supervisor: Chief Operating OfficerJob Summary: Provides counseling, intervention and referrals to victims of abuse and their dependent children. Provides emergency...

  • Sales Customer Advocate

    3 weeks ago

    West Chester, Pennsylvania, United States 4SF INC Full time

    Position OverviewWe are seeking a dedicated Customer Sales Representative to enhance our sales division at 4SF INC. If you possess a strong desire to connect with clients and drive sales, this role is tailored for you.What We Offer:Performance-based bonusesCompany-sponsored eventsAttractive salary packageEmployee discounts availableFlexible working...

  • Client Relations Associate

    3 weeks ago

    Chester, Virginia, United States MGN Foundation Full time

    Job OverviewAre you eager to embark on a rewarding journey in customer support and contribute positively to our mission? Join MGN Foundation, a vibrant organization committed to delivering exceptional outcomes for our stakeholders. As a Customer Support Specialist, you will be instrumental in fostering customer connections and effectively advocating for our...

  • Prevention Specialist

    2 weeks ago

    Key West, Florida, United States WestCare Foundation Full time

    Job SummaryWestCare Foundation is seeking a highly skilled and compassionate Prevention Specialist to join our team. As a key member of our staff, you will play a vital role in providing exceptional client advocacy, case management, and support services to individuals and families in need.Key ResponsibilitiesConduct thorough needs assessments to identify...

  • Legislative Advocate

    3 days ago

    West Sacramento, United States Scion Staffing Full time

    Job DescriptionJob DescriptionScion Nonprofit has been engaged to conduct an immediate search for an experienced Legislative Advocate for our client, a wonderful Nonprofit organization that serves the California educational community! Based in Sacramento, the Legislative Advocate will utilize their expertise in school funding, LCFF, and Prop 98; remaining...

  • Brand Advocate

    3 weeks ago

    West Palm Beach, Florida, United States Dentsu Aegis (MKTG) Full time

    POSITION SUMMARY MKTG Brand Advocates are passionate representatives of Dentsu Aegis who engage consumers with our brands during various promotional events, both on-site and off-site. Their primary role is to create memorable sampling experiences and assist consumers in making informed choices about our products. Advocates are expected to actively interact...

  • Client Relations Coordinator

    3 weeks ago

    Chester, West Virginia, United States AdvanSix Full time

    Company Overview: AdvanSix is a key player in global supply chains, committed to innovating and delivering essential products across various markets and applications that enhance everyday life. Our operations span across sectors such as construction, agriculture, plastics, and electronics, ensuring a reliable and sustainable supply of high-quality products...

  • Housing Advocate

    4 months ago

    West Valley City, United States The Road Home Full time

    Job DescriptionJob DescriptionWHO WE AREThe Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate...

  • Customer Service Advocate

    3 weeks ago

    Chester, West Virginia, United States AdvanSix Full time

    Company Overview: AdvanSix is a pivotal player in global supply chains, dedicated to innovating and delivering essential products across diverse markets and applications that impact everyday life. Our contributions span various sectors, including construction, agriculture, plastics, solvents, packaging, coatings, adhesives, and electronics. Our commitment to...

  • Weekend Shelter Advocate

    3 months ago

    West Torrington, United States Susan B. Anthony Project Full time

    Job DescriptionJob DescriptionSalary: $22.50 an hourSummary:  To facilitate healing of victims/survivors by providing sound emotional support to victims/survivors of domestic violence and sexual assault in shelter and their children/significant others and acting as advocate with legal, medical, and other social service professionals.Employees who are...

  • Customer Advocate

    4 months ago

    West Valley City, United States Hearsay Social Full time

    ???? **Privacy Notice** **Customer Advocate** Salt Lake City, UT / Customer Success / Part-time Come join the team and help us modernize the advisor-client experience. At Hearsay Systems, one of the ways we get our kicks is by delivering a customer experience that delights our users. We are building a new Financial Advisor Outreach Team that will be at the...

  • Patient Health Advocate

    3 weeks ago

    West Plains, United States Somatus, Inc. Full time

    Overview:As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease...

  • Patient Health Advocate

    3 weeks ago

    West Plains, United States Somatus, Inc. Full time

    Overview:As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease...

  • Patient Health Advocate

    3 weeks ago

    West Plains, United States Somatus, Inc. Full time

    Overview:As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease...

  • Community Health Advocate

    1 week ago

    Chester, Vermont, United States Springfield Medical Care Systems, Inc. Full time

    Job SummarySpringfield Medical Care Systems, Inc. is seeking a highly motivated and compassionate Community Health Worker to join our team. As a Community Health Worker, you will play a critical role in helping individuals access the care they need through the provision of screening, brief interventions, and connections to services.Key...

  • Patient Health Advocate

    2 weeks ago

    West Plains, United States Somatus, Inc. Full time $22

    Overview:Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.It takes a village...

  • Patient Health Advocate

    3 weeks ago

    West Plains, United States Somatus, Inc. Full time

    Overview:As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease...

Client Advocate

5 months ago

West Chester, United States PrimePay, LLC Full time

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.  

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Client Advocate. The Client Advocate is responsible for managing and resolving escalated customer complaints within our organization. This role involves coordinating with internal teams, product/service suppliers, and contact center staff to investigate complaints, determine their validity, and propose appropriate solutions to ensure customer satisfaction. This position plays a crucial role in upholding our company's reputation for excellent customer service and contributes to reducing the number of escalated complaints through proactive measures.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution

Responsibilities:

  • Review and analyze customer complaints that have reached the highest escalation level within the organization
  • Coordinate with product/service suppliers and contact center staff to gather necessary information to assess the validity of complaints
  • Utilize a thorough understanding of our products/services and company policies to determine appropriate resolutions for customer complaints
  • Communicate effectively with customers, providing timely updates and solutions to their escalated complaints
  • Exercise discretion and judgment in handling each case, ensuring fair and satisfactory outcomes for both the customer and the company
  • Track and document complaints, identifying trends and making recommendations to management for process improvements
  • Collaborate with internal teams to implement changes aimed at reducing the frequency of escalated complaints

Qualifications

  • Bachelor’s degree in a relevant field preferred
  • 2-7 years of related experience in customer/client services, complaint resolution, or similar roles
  • Strong customer service skills with the ability to empathize and communicate effectively with customers
  • Excellent problem-solving abilities with a focus on finding practical solutions to complex issues
  • Familiarity with customer service monitoring software and CRM systems
  • Ability to work independently and collaboratively in a fast-paced environment
  • Attention to detail and accuracy in documenting and analyzing complaints
  • Demonstrated discretion and judgment in handling sensitive customer issues

PrimePay Offers:

  • A competitive salary in the $70 - $90K range based on experience
  • Access to personal, group training and career advancement
  • Leadership development through individualized support and career mentoring
  • Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

 #LI-REMOTE