Virtual Hotel Reservationist

4 weeks ago

Orlando, United States EcoWay Voyagers Full time

Job Title: Virtual Hotel Reservationist

Company: EcoWay Voyagers

Location: Remote

Job Description:

  • Guest Reservation Management: Handle hotel reservations efficiently and accurately, providing exceptional customer service to guests while promoting EcoWay Voyagers' sustainable travel values.

  • Remote Booking Assistance: Assist guests with booking accommodations, providing information about available rooms, rates, amenities, and eco-friendly initiatives, while ensuring adherence to company policies and procedures.

  • Reservation Coordination: Coordinate with remote hotel staff to ensure seamless reservation management, room assignments, and special requests, while maintaining accurate records and documentation.

  • Customer Engagement: Interact with guests via phone, email, and online chat to address inquiries, resolve concerns, and provide personalized recommendations to enhance their travel experience.

  • Eco-Friendly Travel Promotion: Educate guests about eco-friendly travel options, sustainable practices, and responsible tourism initiatives, encouraging them to make environmentally conscious choices during their stay.

  • Remote Administrative Support: Provide administrative support to the reservations team, including data entry, filing, document preparation, and other tasks as needed to maintain efficient operations and guest satisfaction.

Benefits:

  • Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely, promoting work-life balance and reducing environmental impact.

  • Professional Development: Opportunities for learning and growth in hospitality, customer service, and sustainable travel practices, with access to training resources and development programs.

  • Competitive Compensation: Receive a competitive salary package with potential performance-based bonuses and incentives.

  • Eco-Conscious Benefits: Access to eco-friendly benefits such as sustainable travel perks, carbon offset programs, and opportunities to participate in environmental conservation initiatives.

  • Positive Work Culture: Join a supportive team of hospitality professionals committed to sustainability, environmental stewardship, and providing memorable guest experiences.

Qualifications:

  • Customer Service Skills: Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with guests professionally and effectively.

  • Communication Proficiency: Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat.

  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation management, guest communication, and administrative tasks.

  • Tech Savvy: Comfortable using reservation systems, communication tools, and digital platforms to assist guests and support remote operations.

  • Sustainability Awareness: Awareness of sustainability principles, eco-friendly travel practices, and a genuine interest in promoting responsible tourism initiatives.

  • Adaptability: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment focused on guest satisfaction and sustainability.

  • Team Player: Collaborative mindset with the ability to work effectively as part of a remote team, supporting colleagues and contributing to a positive work culture.

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