Client Support Analyst

4 weeks ago

King Of Prussia, United States Fiserv, Inc. Full time

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Analyst

What does Client Service Analyst do?

You will assist Card Connect merchants, agents, and internal Fiserv team members with questions via support tickets, emails, and phone calls (in-bound and out-bound). Follow up on inquires questions, ranging from rates, fees, and transactions. As well as researching and using analytical thinking to identify the root cause for merchant account issues.

What you will do:

* Meeting or exceeding daily support inquiry goals
* Support tickets, phone calls and/or emails based on role within the team
* This team often needs to pivot focus to assist in the most pressing areas/time sensitive needs
* Communicating with fellow merchants, agents, fellow team members and other internal Fiserv teams.

What you will need to have:

* High School Diploma required
* Minimum 2 to 4 years of customer service experience
* Experience with Windows PC and MS Office suite, Microsoft Excel
* Must be able to work onsite for training and first 90-120 days.
* Remote option available after 120 days, must stay in state

What would be great to have:

* Bachelor's degree preferred.
* 1 to 3 years of workforce experience, working off ticketing system and out of phone que

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name
* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

Apply Now

#FiservProud

Corporate Social Responsibility

Global Leadership

Unique Suite of Solutions

Benefits

* Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs


* Fuel Your Life Wellness Program

Resources to elevate your well-being


* 401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health


* Employee Resource Groups

Celebrating inclusion in the workplace


* Paid Time Away

Providing the time off to manage personal needs

  • Client Support Analyst

    5 days ago

    King of Prussia, United States Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Service Analyst

    5 days ago

    King of Prussia, United States Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Application Support Analyst

    5 days ago

    King of Prussia, United States RX2 Solutions Full time

    **TITLE**: Application Support Analyst/System Administrator **TYPE**: Contract **LOCATION**: Norristown, PA **ONSITE/REMOTE/HYBRID**: Mainly Hybrid-occasional onsite **START DATE**: June 2024 **SHIFT**:1st Shift **MAIN RESPONSIBILITIES** - Participate in testing Client workflows, updates, upgrades, and newly developed solutions by the administration team. -...

  • Client Support Associate

    2 weeks ago

    King of Prussia, United States Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Associate Contract Support Analyst

    3 weeks ago

    King of Prussia, United States Universal Health Services, Inc. - Corporate Office Full time

    **Responsibilities**: The Corporate Supply Chain Department is seeking a dynamic and talented Associate Contract Support Analyst - Culinary and Nutrition. As part of a team, the **Associate Contract Support Analyst - Culinary and Nutrition** provides support for contracting and sourcing initiatives across multiple categories including supply and purchased...

  • Associate Contract Support Analyst

    2 days ago

    King of Prussia, United States Universal Health Services, Inc. - Corporate Office Full time

    **Responsibilities**: The Corporate Supply Chain Department is seeking a dynamic and talented Associate Contract Support Analyst - Culinary and Nutrition. As part of a team, the **Associate Contract Support Analyst - Culinary and Nutrition** provides support for contracting and sourcing initiatives across multiple categories including supply and purchased...

  • Board Certified Behavior Analyst

    1 day ago

    King Of Prussia, United States BEHAVIOR INTERVENTIONS INC Full time

    Position: Board Certified Behavior AnalystPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Locations: King of Prussia, Exton, Havertown PABoard-Certified Behavior Analyst (BCBA), full time and part time positions available in and surrounding areas of King of Prussia, Exton, and Havertown,...

  • Board Certified Behavior Analyst

    1 day ago

    King of Prussia, United States BEHAVIOR INTERVENTIONS INC Full time

    Position: Board Certified Behavior AnalystLocations: King of Prussia, Exton, Havertown PABoard-Certified Behavior Analyst (BCBA), full time and part time positions available in and surrounding areas of King of Prussia, Exton, and Havertown, PA.Check us out on YouTube: Our Mission and MotivationGrow with UsWhy Board-Certified Behavior Analysts (BCBAs) Choose...

  • Business Analyst

    2 months ago

    King of Prussia, United States Liberty Personnel Services, Inc. Full time

    My Client has hired me to find a Business Analyst. This role will be remote but local candidates are preferred. They are looking for someone with the ability to create, coordinate, and maintain a project backlog in Agile methodology. As well as experience with documenting requirements, supporting changes by creating change tickets. If you feel like you...

  • Senior Business Analyst

    3 weeks ago

    King of Prussia, Pennsylvania, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Business Analyst - King of Prussia, PA to join our team in King Of Prussia, Pennsylvania (US-PA), United States...

  • Board Certified Behavior Analyst, Bcba, Evenings

    1 week ago

    King of Prussia, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a Board Certified Behavior Analyst (BCBA) to be a part of our mission to make a difference. This...

  • Board Certified Behavior Analyst

    1 week ago

    King of Prussia, United States RELODE Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryFlexible schedulePaid time offOverview:Founded as early as 2000, we are dedicated to fostering an inclusive environment and providing high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. As part of our commitment, we aim to positively impact clients...

  • Sr. SOC Analyst | Remote, USA

    4 days ago

    King of Prussia, United States Optiv Full time

    This position will be fully remote and can be hired anywhere in the continental U.S. This team provides 24/7 support. This role requires shift flexibility, including the ability to rotate between days, mids, and nights. This role requires an on call rotation. The Sr. Threat Analyst will provide deep level analysis for client investigations utilizing...

  • Financial Analyst

    2 months ago

    King of Prussia, United States Liberty Personnel Services, Inc. Full time

    Liberty Personnel is working with an industry leading client seeking a Financial Analyst to add to their Finance Team. -Budgeting and Forecasting, both short and long term, reporting on variances -Financial Modeling and Investment Analysis -Gathering competitors information from the marketplace, analyzing their results vs. the organization’s -Developing...

  • Business Analyst

    1 week ago

    King of Prussia, United States Nimbl Consulting LLC Full time

    Job DescriptionJob DescriptionWe are looking for a Business Analyst with 5-10 years of experience. SQL experience is a plus. Working with UX teams is a plus. Onsite 3 days per week in the King of Prussia PA area. Company DescriptionNimbl Consulting is a professional services company delivering personalized experiences, uniquely crafted solutions, and...

  • Board Certified Behavior Analyst, BCBA

    3 weeks ago

    King of Prussia, United States Surpass Behavioral Health Full time

    Job DescriptionAt Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a Board Certified Behavior Analyst (BCBA) to be a part of our mission to make a...

  • Board Certified Behavior Analyst, BCBA

    3 weeks ago

    King of Prussia, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a Board Certified Behavior Analyst (BCBA) to be a part of our mission to make a difference.This...

  • Board Certified Behavior Analyst, BCBA

    1 week ago

    King of Prussia, United States Surpass Behavioral Health Full time

    Job DescriptionAt Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a Board Certified Behavior Analyst (BCBA) to be a part of our mission to make a...

  • Claims Audit Analyst

    3 weeks ago

    King of Prussia, United States Worldwide Insurance Services Full time

    Job DescriptionJob DescriptionWe are hiring for a Claims Audit Analyst to join the team! The Claims Audit Analyst is responsible for conducting timely quality audits and for providing audit performance data to management for department monthly statistic reporting. Responsibilities: When auditing for Classic:Conduct quality audits for Claims exceeding the...

  • Claims Audit Analyst

    3 weeks ago

    King of Prussia, United States Worldwide Insurance Services Full time

    Job DescriptionJob DescriptionWe are hiring for a Claims Audit Analyst to join the team! The Claims Audit Analyst is responsible for conducting timely quality audits and for providing audit performance data to management for department monthly statistic reporting. Responsibilities: When auditing for Classic:Conduct quality audits for Claims exceeding the...