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Client Support Associate

4 months ago

King of Prussia, United States Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Client Support Associate

**What does a successful Client Support Associate do at Fiserv?**

As a Client Support Associate, you provide technical support for the Gateway. You will be responsible for offering tier 1 technical/product support for all of CardConnect’s gateway product and software offerings, including terminal, mobile and software integration support. You will provide expertise in the day-to-day functionality of our offerings, work closely with clients to determine their wants and needs, gather relevant client data, customize and deliver demo’s/trainings, as well as work closely with our partner base, Tier 2 support, security, development, and ISV teams to ensure our merchants are processing safe, securely and successfully.

**What you will do**:

- Provide Tier 1 technical support and troubleshooting to merchants, partners and agents
- Conduct merchant facing demos as directed by management to promote CardConnect brand and mold customer relationships
- Provide 24/7 on-call support within a group rotation, once every 10-15 weeks
- Solicit customer requests for new features and services and works hand in hand with internal teams to implement new features and functionalities.
- Take appropriate steps to open support cases to offer full service resolution in a timely matter

**What you will need to have**:

- High School Graduate/GED
- Experience working in the financial industry or technical/troubleshooting experience.
- Flexibility to move to a different permanent shift after 6-9 months.
- Days: Weds-Sunday, Saturday-Weds
- Shifts: 8:30am-5:30pm, 9:30am-7:00pm
- Flexibility to work after hours/on-call/etc.
- Must be local to the King of Prussia area

**What would be great to have**:

- Bachelor’s Degree
- Minimum 2-3 years’ work experience in Merchant Services Field
- Technical experience with Networking & HTML

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.