Contact Lens Specialist

3 weeks ago


Fredericksburg, United States National Vision Full time

Job Description

What Would You Do? The Specifics?

* Maintains a neat and orderly contact lens room, maintains equipment, and follows company Health and Safety protocols.
* Optimizes the contact lens department to ensure efficiency and compliance with company's policies and operational guidelines.
* Educates clients on proper contact lens and eyeglass care.
* Performs insertion and removal training of contact lenses to customers, as permitted by state law.
* Maintains accurate and organized patient records.
* Contacts customers weekly for products waiting to be dispensed; notifies customers when orders are ready or of any delays.
* Ensures quality standards are always met.
* Reviews CCL remakes and shares information with GM.
* Handles initial customer inquiries regarding contacts and eyeglasses.
* Communicates with the General Manger providing daily results vs goals.
* Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
* Monitors and maintains Contact Lens inventories and Department supplies under the direction of the General Manager.
* Follows the America's Best "Code of Excellence" to ensure customer satisfaction by creating a warm and welcoming environment for customers.
* Meets National Vision's sales and company objectives.
* Assists with selling and dispensing eyeglasses needed.
* Performs dispensing duties as necessary, if permitted by state law.
* Assists in maintaining the office to corporate and safety standards.



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