Client Service Associate

3 weeks ago

Chapel Hill, United States BCI - Brokerage Consultants Inc. Full time
Independent fee-only investment advisory firm seeks CSA to support Advisory and Client Services teams, focusing on team engagement/client success, with the full scope of the role including day-to-day operations, communications, investment management, compliance, and technology.

Responsibilities:
Answer calls, manage contacts/schedules/expenses; produce reports and create presentation materials; maintain/retain office files consistent with firm policies/requirements; administrative tasks/projects as needed
Send paperwork to clients using electronic signature system adhering to custodian compliance rules; quality check and submit custodial items for processing
Support Compliance in maintaining effective/robust investment advisory compliance program; conduct compliance program tests; perform other compliance related tasks/projects as needed
Weekly prep to ensure Advisory and Client Services teams are ready for upcoming client meetings
Support client onboarding in eMoney and Orion; support preparation/production of complex client requests (gain/loss calculations); lead initiatives/projects in support of Advisory teams; gather/prepare information for advisory meetings with clients
Support marketing and client events as requested including newsletters, blogs, social, website, communications, office events, etc.

Requirements:
Bachelor's degree; 0-4 years in financial services client services and/or operations
Experience with financial planning applications (eMoney, Orion, or similar) and custodial platforms (Fidelity, Pershing, or similar) preferred
Willing to obtain Financial Paraplanner Qualified Professional (FPQP) certification; knowledge of RIA operations/regulations/compliance/oversight preferred; leadership experience demonstrated through reporting structure/special projects
Excellent verbal/written communication skills; personal integrity/honesty/ability to handle confidential information daily; ability to handle stress in ever-changing investment market; excellent time management/organizational skills; ability to prioritize multiple tasks and anticipate potential problems; proactive; able to work independently; exhibit high standards/good judgment

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