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Guest Services Representative

2 months ago

Tucson, United States Canyon Ranch Full time

Overview

Canyon Ranch inspires your well way of life. Since 1979, Canyon Ranch has been a trailblazer and leader of the integrative wellness lifestyle through immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas. Canyon Ranch guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch members as they pursue their well path.

Responsibilities

At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the beginning of their transformational experience. You will make sure that each arriving guest has all the details of their stay confirmed so they can being the Canyon Ranch experience immediately. You are the source of all knowledge, from restaurant hours to the best place to enjoy a quiet moment of reflection. With all the experiences we have to offer, you will start them on their journey with everything they will need.

Provides services within the three functions of the Front Office (Guest Services, PBX, and Bell Services). Responsible for providing a high level of attention and customer service to all internal and external clients. Position reports to Front Office Manager.

Schedule (Days & Hours worked): 2-10pm 5 days a week (2 days off, together, during the week)

Compensation: $15.50

We offer comprehensive Medical, Dental, and Vision insurance plans; total of 25 paid days per year; free health club membership with access to 60 fitness classes, variety of lectures and workshops and 60% off services.

Qualifications

You will have excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism. All members of our team should develop and maintain satisfactory and effective relationships with all levels of management and staff members. Since you are the expert in your area you will need to demonstrate good judgment and the ability to maintain confidentiality. Demonstrated organizational and computer skills, you may be using word, excel and power-point at any time. Its the details that a guest remembers, your job is to be memorable.

Limited experience required (1-2 years previous experience in same or related field).

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