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HVAC Service Coordinator

4 months ago

Pensacola, United States McQuay International Full time

Make your mark at the world's largest HVAC company

The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

What's in it for you:

* Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
* Ability to create better outcomes for our customers, so we all can breathe easier
* Potential to make an impact and shape your career with a company that is passionate about growth and development
* Endless opportunities to make an impact in a people-centered, growing company
* Competitive pay and benefits

What you will do:

* Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
* Answer telephones and greets customers and maintains professional and courteous customer contact.
* Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
* Handle customer inquiries and route questions of technical nature to the appropriate resource.
* Track time and attendance for Technicians.
* Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
* Invoice and bill customers.
* Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
* Coordinate warranty administration process.
* Order parts and tracks shipments.
* Maintain OSHA logs.

Qualifications:

Must have:

* High School Diploma or GED
* 3-5 years of related experience in MEP service field
* Working knowledge of Microsoft Office Suite
* Strong written and verbal communication skills
* Strong organization, problem-solving, and customer service skills

Nice to have:

* Bachelor's degree may be considered in lieu of work experience
* Experience with Astea or any other service tracking software

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