Client Support Consultant

2 weeks ago

Minneapolis, United States Solifi Full time

Job Details: Client Support Consultant

Full details of the job.

*
*
*
*

Vacancy NameClient Support Consultant Vacancy NoVN641 Job TitleClient Support Consultant Work Location CityMinneapolis About SolifiSolifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team

The Client Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers' business operations and they depend on the Client Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.

About the PositionThe Client Support Consultant (CSC) provides individual support on software incidents regarding the client's use of Solifi products. The CSC recommends solutions such as business process enhancement, software configuration, software enhancement, software upgrade, or software purchase to achieve customer's desired business outcomes. In this role, you provide remote services using telephone and web meeting technology to resolve customer issues. In addition, the CSC relays customer feedback regarding products to appropriate individuals within Solifi. The CSC determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies. Role and ResponsibilitiesPerforms problem determination, analysis and resolution for clients' functional, financial and accounting issues. This may involve working cross functionally with other departments to resolve the issue.

Consults with clients on business questions and processes at moderate levels of complexity to suggest and implement solutions.

Documents repeatable processes, procedures and customer knowledge learned which supports product use.

Performs account coordination for assigned accounts, including managing prioritization of client issues, as well as assisting with pre/ post go-live customer implementations.

Participates in proactive team efforts to achieve departmental and company goals.

Organizes, prioritizes, and handles multiple tasks/assignments/projects. About You

BA/BS degree in related field preferred

1+ years of experience in a position that includes customer service handling complex issue resolutions

General knowledge of Finance/Accounting and/or the use of Solifi products in a customer's business preferred

Strong computer skills to including the use of Microsoft suite, support management and remote connectivity software

SQL Server Management Studio preferred

Strong verbal and written communication and interpersonal skills with a customer service orientation

Ability to serve as a liaison representing Solifi to clients

Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation

Ability to work collaboratively as part of a team with minimal supervision.

Ability to effectively problem solve situations using strong troubleshooting and analytical skills

As an Equal Opportunity Employer, we are committed to a diverse workforce.

Solifi does not sponsor employment visa for this role. (i.e. TN, E-3, or H-1B visa status or other)

Candidate must be able to pass criminal and credit background check.

Preferred Experience Level1 year Preferred Education LevelBachelor's Degree Employment BasisFull Time BenefitsMedical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan Applications Close Date08 Jul 2024

  • Client Experience Consultant

    2 weeks ago

    Minneapolis, United States Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? The Client Experience Consultant (CEC) is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. The CEC will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In...

  • Client Experience Consultant

    3 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? The Client Experience Consultant (CEC) is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. The CEC will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In addition,...

  • CFO - Specialty Manufacturing Firm - Confidential

    4 weeks ago

    Minneapolis, United States HR Consultant Full time

    Job DescriptionJob DescriptionCompany Information:- Highly successful manufacturing group- Over 400 employees- Specialized niche and leader in their market- Privately owned entity- Strong financial position- More than doubled revenue over the last 10 years- Note Location:  East of MinneapolisWhat the Company Offers:- Opportunity to serve in a "right arm"...

  • RBC Advantage Client Experience Consultant

    2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The Client Experience Consultant is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. This role will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In addition,...

  • Client Relationship Consultant 3

    2 weeks ago

    Minneapolis, United States U.S. Bancorp Full time

    Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client rela Client Relations, Relationship, Consultant, Banker, English, Spanish, Education

  • Communications Consultant

    3 weeks ago

    Minneapolis, United States Pivot Strategies Full time

    Job DescriptionJob DescriptionPivot Strategies is an innovative communications agency with a relentless passion for the power of strategic employee communications and smart change management to transform organizations from the inside out. Our clients are a dream list of the world’s most admired companies. And our team is the best in the business - we’re...

  • Lead Customer Support Consultant

    1 week ago

    Minneapolis, United States SPS Commerce, Inc. Full time

    Description The Lead Customer Support Consultant - Network Expansion is responsible for providing excellent advanced high-level technical support for SPS Commerce customers by researching customer support issues and providing sound solutions in a timely manner. Additionally, these team members will produce reference materials and deliver technical...

  • Principal Energy

    1 day ago

    Minneapolis, United States Pioneer Management Consulting Full time

    As a Principal Consultant - Energy & Utilities, you will be a part of a growing team working in a fast-paced environment to help clients solve complex issues and deliver exceptional results. You are a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through execution excellence. You have the...

  • Principal Energy

    4 weeks ago

    Minneapolis, United States Pioneer Management Consulting Full time

    As a Principal Consultant - Energy & Utilities, you will be a part of a growing team working in a fast-paced environment to help clients solve complex issues and deliver exceptional results. You are a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through execution excellence. You have the...

  • Client Services Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Radius Global Solutions Full time

    Position Title: Client Services Representative FLSA Classification: Non-Exempt Bonus Eligible: Not Applicable Reports To: Client Services Manager Approval or Revision Date: March 2018 Summary The Client Services Representative will provide day-to-day support to assigned clients, account managers and internal business units. The position will be responsible...

  • PFAS Senior Managing Consultant

    1 month ago

    Minneapolis, Minnesota, United States Ramboll US Corporation Full time

    Company DescriptionRamboll is a global multi-disciplinary engineering, design, and consultancy company. We have 16,500 employees worldwide, with 300 offices across 35 countries, including 59 offices in the US.Joining Ramboll means working for a company that strives to make a difference - for our employees, clients, and society. We truly support and encourage...

  • Senior Consultant

    2 weeks ago

    Minneapolis, United States Engineering Systems Inc Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Consultant - Civil Structural Full Time Plymouth, MN, US 3 days ago Requisition ID: 1204 Salary Range: $100,000.00 To 185,000.00 Annually This position is responsible for performing Civil and...

  • Client Development Manager

    2 weeks ago

    Minneapolis, United States GBBN Architects Full time

    Job Type Full-time Description Business Development Identify, research, and evaluate new markets and partnership opportunities through direct prospecting, networking, and participation with various industries, community, and professional groups. Understand the art of strategic networking that maximizes the value of time spent. Understand the balance between...

  • Consultant, Climate Risk Financial Consultant

    1 week ago

    Minneapolis, United States ERM Full time

    ERM's Climate Risk and Opportunity Advisory (CROA) team, within our broader Corporate Sustainability & Climate Change (CS&CC) function, is growing quickly. We are looking for consultants to support us in helping our clients shape and deliver on their climate strategies and disclosures. There is a significant opportunity for individuals to progress within the...

  • Retirement Service Consultant

    2 weeks ago

    Minneapolis, United States Ascensus Full time

    **Position Purpose:** This position provides client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed comprehension of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service...

  • AEM Consultant

    2 weeks ago

    Minneapolis, United States Diverse Lynx Full time

    Title: AEM Consultant Location: Minneapolis, MN/Hartford, CT/Basking Ridge, NJ(Remote) Experience: 7+ Years Required Skills: 2+ years of experience installing and configuring AEM forms and related-product components; 2+ years of experience implementing forms automation using AEM Forms, version 6.X or higher; 2+ years of experience serving as lead SME...

  • AEM Consultant

    4 days ago

    Minneapolis, United States Diverse Lynx Full time

    Title: AEM Consultant Location: Minneapolis, MN/Hartford, CT/Basking Ridge, NJ(Remote) Experience: 7+ Years Required Skills: 2+ years of experience installing and configuring AEM forms and related-product components; 2+ years of experience implementing forms automation using AEM Forms, version 6.X or higher; 2+ years of experience serving as lead SME...

  • Principal Energy

    3 weeks ago

    Minneapolis, United States Pioneer Management Consulting Full time

    Job DescriptionJob DescriptionAs a Principal Consultant - Energy & Utilities, you will be a part of a growing team working in a fast-paced environment to help clients solve complex issues and deliver exceptional results. You are a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through execution...

  • Principal Energy

    2 weeks ago

    Minneapolis, United States Pioneer Management Consulting Full time

    Job DescriptionJob DescriptionAs a Principal Consultant - Energy & Utilities, you will be a part of a growing team working in a fast-paced environment to help clients solve complex issues and deliver exceptional results. You are a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through execution...

  • Sr. Business Consultant

    6 days ago

    Minneapolis, United States SVA Inc Full time

    A Senior Business Consultant at SVA Consulting sits at the intersection between Business and Technology. Develop your skills across industries, find your passion and the perfect fit. Benefit from continuous learning through client-facing interactions and develop an understanding of how business transactions become the building blocks of managing corporate...