Lounge Concierge I
1 month ago
About Us
San Ramon Marriott awaits you to join us on the journey to exceptional guest service Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with their needs while in the concierge lounge.
Responsibilities
* Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested.
* Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc.
* Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc.
* Assist guests with other requested services (e.g. mail, faxes, etc.)
* Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.
Qualifications
* Hotel experience preferred.
* Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.
* Some exposure to cleaning chemicals.
* Prolonged periods of standing and/or walking with or without reasonable accommodation.
* Ability to establish and maintain effective working relationships with associates, customers and patrons.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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