Company: Alaska Airlines The Team:
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary:
The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience.

Key Duties:

- Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
- Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritize members' needs and requests in a tight time frame.
- Prepares and serves meals and beverages, including alcohol.
- Follows established procedures to maintain the cleanliness of the lounge.
- Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
- Identifies creative solutions to handle unhappy or mishandled passengers.
- Processes new lounge member enrollments and renewals.

Additional Details:
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills:
**Required**
- 1 year of experience in guest service, or related area.
- Motivated to achieve excellent guest service.
- Ability to project a professional image and be approachable with strong social skills.
- Articulate and able to effectively communicate with confidence.
- Able to multi-task while working under pressure.
- Able to make quick, sound decisions in a challenging and varied work environment.
- Willingness to serve alcohol.
- Ability to stand for long periods of time.
- Ability to bend, squat, stoop, reach and grasp.
- Ability to lift up to 50 pounds.
- Typing speed of at least 25 WPM.
- Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 21.
- Must be authorized to work in the U.S.

**Preferred**
- Strong marketing, sales, management, or customer service experience.
- Computer experience, including familiarity with Image and Solar.
- Airline industry experience.

Airport SIDA Badge Requirements:
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate: USD $23.30/Hr. Total Rewards:

- Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: San Francisco Equal Employment Opportunity:
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