Senior Community Health Worker, Health Tech Navigator

4 weeks ago

Alhambra, United States Heluna Health Full time
Salary: $19.49 - $28.62 Per Hour

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation)

SUMMARY

A team lead is responsible for implementing workflow procedures based on the direction from the Health Tech Navigator's supervisor and team manager. Duties include providing key mentorship to health tech navigators, serve as subject matter expert on patient outreach and provide day-to-day agent support.

ESSENTIAL FUNCTIONS

  • 70% of time will be spent on direct enrollments
    • Enrollment/Navigation goal will be adjusted accordingly
  • 30% of time will be spent on administrative program duties (i.e. 1:1 check ins, troubleshooting, meetings, team coordination, and special assigned projects)
  • Changes in percentages of time will be communicated to leads based on program needs

Team Lead duties and responsibilities

  • Schedule Health Tech Navigator team meetings.
  • Attend meetings on time and be present and prepared.
  • Schedule Team Lead meetings.
  • Review key metrics (example: enrollment, navigation) of assigned navigators weekly.
  • Plan and coordinate 1:1 team check in with assigned staff:
    • Weekly for new staff
    • Biweekly for existing staff ( > 3 months on-site employment)
  • Prepare agenda and slides for weekly Team huddle meetings.
  • Lead weekly Monday Team huddle meetings.
  • Help prepare weekly Team email: send shoutout email on Thursday or Friday to supervisor.
  • Manage, update, and maintain Team Handbook (One Note).
  • Analyze site data and efficiently present to relevant staff to create a system of improvement at your location.
  • Keep records of all 1:1 meeting, write weekly and bi-weekly summaries of 1:1 meeting, review these weekly in Team Lead meeting with program supervisor and assistant manager.
    • Provide coaching and support to assigned navigators, especially those who are performing below individual goals.
  • Attend and be actively engage in Team Lead Check In meetings with assistant manager and/or program supervisor.
  • Provide program feedback from navigators to program supervisor and assistant manager during weekly Team Lead check in
  • Present ideas to increase enrollment and the use of the LA Health Portal on Sites during weekly Team Lead check in meetings.
  • Check in to see if navigators have marketing materials and if not escalate to program leadership.
  • Provide ongoing support to other team members:
    • Provide day-to-day Teams chat troubleshooting
    • One lead to be scheduled daily
  • Perform site visits as directed by program supervisor.
  • Develop expertise in the LAHP features and capabilities.
  • Attend and participate in LAHP Champion meetings.
  • Serve as a team example of navigator leadership and professional communication skills with navigators, program supervisor, assistant manager, site champions, site leadership, and others.
  • Work on special projects as assigned by the program supervisor and assistant manager:
    • Example: written patient guides, patient videos, training materials, job aids
  • Direct all questions about the program to assistant manager.
  • Be prepared in meetings related to portal outreach and engagement.

General navigator duties and responsibilities

  • Update navigation log daily.
  • Update personal outlook calendar with daily activities and assignments:
    • Share calendar with program supervisor and assistant manager.
  • Communicate issues that may happen on site with program supervisor.
  • Be on time to site and other meetings you are asked to attend.

JOB QUALIFICATIONS

Education/Experience

  • Bachelor's Degree preferred or 5 years of experience in related field
  • Excellent verbal communication, and the ability to convey important information clearly and effectively

Certificates/Licenses/Clearances

  • Clearances per DHS employment contract
  • COVID vaccination required

Other Skills, Knowledge, and Abilities

  • Strong leadership skills and initiative
  • Excellent delegator and mediator
  • People person, able to provide excellent customer service
  • Quick decision-making and problem-solving abilities
  • Excellent time management
  • Responsible, goal oriented and organized
  • Strong attention to detail and able to multitask
  • Confident, proactive, and willing to take on workplace challenges
  • Strong listening skills and able to process and utilize feedback effectively
  • Able to motivate others

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Senior Community Health Worker, Health Tech Navigator

    4 weeks ago

    Alhambra, United States Heluna Health Full time

    Salary: $19.49 - $28.62 Per HourIf hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation) SUMMARYA team lead is responsible for implementing workflow procedures...

  • Health Tech Team Lead, Patient Engagement Coordinator

    2 weeks ago

    Alhambra, California, United States Heluna Health Full time

    Job Overview:Heluna Health is a leading provider of healthcare services, and we are seeking a skilled Health Tech Team Lead to join our team. As a Health Tech Team Lead, you will play a critical role in driving patient engagement efforts and ensuring the smooth delivery of services. This is an exciting opportunity for a motivated individual with experience...

  • Healthcare Navigator Team Lead

    3 weeks ago

    Alhambra, California, United States Heluna Health Full time

    Job Title: Healthcare Navigator Team LeadAbout the Role:We are seeking a highly skilled and experienced Healthcare Navigator Team Lead to join our team at Heluna Health. As a key member of our team, you will be responsible for leading a team of healthcare navigators in implementing workflow procedures and providing mentorship and support to team...

  • Healthcare Navigator for Diverse Communities

    1 month ago

    Alhambra, California, United States Chinatown Service Center Full time

    Join our team as a Healthcare Navigator at the Chinatown Service Center, where you will play a vital role in delivering high-quality care to underserved communities.About UsThe Chinatown Service Center is a multi-service community health center committed to providing compassionate and culturally sensitive care to the diverse populations of Chinatown, San...

  • Director of Health Data Innovation

    1 week ago

    Alhambra, California, United States Astrana Health Full time

    Data-Driven Healthcare LeadershipAstrana Health is seeking a Director of Health Data Innovation to spearhead our data transformation journey and drive strategic growth. This key role will oversee all aspects of data management, analytics, and reporting, ensuring that the company leverages data as a strategic asset to improve patient care and achieve cost...

  • Telehealth PA or NP Onsite Community Health

    2 weeks ago

    Alhambra, United States Reap Health Care Full time

    Immediate need for a Nurse Practitioner or Physician Assistant to join a well established group in an onsite Telehealth role. Lets Discuss The NP/PA, a member of the interdisciplinary health care team will be responsible for providing Telehealth/Telemedicine care for patients under the direction of one or more supervising licensed physician(s), including the...

  • Community Health Doctor

    1 week ago

    Alhambra, California, United States REAP Healthcare Agents Full time

    About the RoleAs a Family Medicine Specialist at REAP Healthcare Agents, you will play a critical role in delivering high-quality clinical care to patients. This role involves working independently and as part of a team to provide comprehensive medical services. You will be responsible for conducting thorough medical histories, performing physical exams, and...

  • Nurse Practitioner for Community Health

    4 weeks ago

    Alhambra, California, United States University of Southern California Full time

    We are seeking a dedicated and compassionate LVN to join our team at the University of Southern California's Department of Family Medicine. As a nurse practitioner for community health, you will have the opportunity to make a significant impact on the lives of underserved and vulnerable patients.Our team is committed to providing high-quality care that...

  • Senior Analytics Lead

    1 week ago

    Alhambra, California, United States Astrana Health Full time

    Drive Business Growth with Data InsightsAstrana Health invites applications for a Senior Analytics Lead to drive business growth through data-driven decision-making. This critical role will oversee the development of advanced analytics, predictive models, and dashboards that provide actionable insights for improving quality of care and reducing costs.The...

  • Senior Director

    9 hours ago

    Alhambra, United States Astrana Health Full time

    Job DescriptionJob DescriptionDescriptionWe are seeking an experienced and strategic Senior Director of Data to lead our data initiatives within the healthcare domain. The ideal candidate will possess deep expertise in healthcare data concepts, a strong technical background in key technologies, and a proven track record in data architecture, data quality,...

  • Clinical Mental Health Therapist

    2 weeks ago

    Alhambra, California, United States LifeStance Health Full time

    We are seeking a licensed therapist to join our clinical team in Glendale. As the fastest growing behavioral health practice group in the country, we offer a unique opportunity for professional growth and development.About the RoleDeliver high-quality behavioral healthcare services to patients in the Glendale area.Work collaboratively with our...

  • Bethesda Health | Registered Nurse

    3 weeks ago

    alhambra, United States Bethesda Health Full time

    Registered Nurse (RN) at Bethesda Health summary: As a Registered Nurse at Bethesda, you will assess residents' health statuses and educational needs, develop dynamic care plans, and ensure effective communication with the interdisciplinary team. Your role involves critical thinking and timely intervention, including medication administration and...

  • Bethesda Health | Nurse Educator

    3 weeks ago

    alhambra, United States Bethesda Health Full time

    Nurse Educator at Bethesda Health summary: As a Nurse Educator at Bethesda, I develop and implement orientation programs focusing on regulatory issues and safety protocols for staff working in long-term care. I conduct in-service education, oversee infection prevention programs, and provide resources for staff training while promoting a culture of...

  • Senior Home Health Physical Therapist

    1 week ago

    Alhambra, California, United States Neogen Care Full time

    About Neogen CareNeogen Care is a well-established home health care agency committed to providing high-quality patient-centered care in the California Bay Area, Greater Los Angeles, Orange, Riverside, San Diego, San Bernardino, and Ventura counties. Our agency is fully partnered with Kaiser Permanente, sharing their culture and vision of delivering...

  • Bethesda Health | Registered Nurse

    3 weeks ago

    alhambra, United States Bethesda Health Full time

    Registered Nurse (RN) at Bethesda Health summary: As a Registered Nurse at Bethesda, you will assess residents' health statuses and develop comprehensive care plans in collaboration with interdisciplinary teams. The role requires excellent communication, critical thinking, and organizational skills to monitor and document resident care effectively. Enjoy...

  • Bethesda Health | Registered Nurse

    2 weeks ago

    alhambra, United States Bethesda Health Full time

    Registered Nurse (RN) at Bethesda Health summary: As a Registered Nurse at Bethesda, you will assess residents' health status and develop tailored care plans through a collaborative approach with interdisciplinary team members. You will ensure safe administration of medications, document assessments and interventions accurately, and respond promptly to...

  • Mental Health Therapist Position in California

    1 month ago

    Alhambra, California, United States LifeStance Health Full time

    Company OverviewAt LifeStance Health, our mission is to provide unified mental and physical healthcare services to individuals across the US. We believe in creating a healthy society where everyone has access to trusted, affordable, and personalized mental healthcare.CompensationWe offer competitive compensation packages, with salaries ranging from $117K to...

  • Office Manager and Data Analyst

    3 weeks ago

    Alhambra, California, United States Heluna Health Full time

    About Heluna HealthH heluna health is a program of Heluna Health, serving the Eastern Los Angeles Regional Center service area. We offer emotional support, information, community navigation, and training to families and individuals with or at risk of developmental and intellectual disabilities of all ages.We support families to understand and access the...

  • Bethesda Health | Registered Nurse

    1 month ago

    alhambra, United States Bethesda Health Full time

    Registered Nurse (RN) at Bethesda Health summary: The Registered Nurse (RN) at Bethesda is responsible for assessing and monitoring residents' health status and needs while developing dynamic care plans through an interdisciplinary approach. The RN maintains effective communication with the health care team and families, documents care plans and...

  • Bethesda Health | Registered Nurse

    4 weeks ago

    alhambra, United States Bethesda Health Full time

    Registered Nurse (RN) at Bethesda Health summary: As a Registered Nurse at Bethesda, you will assess residents' health status and develop care plans based on their needs, collaborating with an interdisciplinary team. Your role includes monitoring residents, communicating significant changes, and providing essential nursing interventions such as medication...