Call Center Customer Service Representative

2 weeks ago

Colorado Springs, United States Peak Dental Services Full time
Job Type

Full-time

Description

Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off.

Dynamic Call Center Customer Services Representative with experience in a fast-paced inbound and scheduling environment. We are answering inbound phone calls for our extensive network of Dental offices and scheduling new patient appointments for general and specialty dental appointments.

Hours:

Monday-Friday between the hours of 7 am-5 pm (8-hour shift)

Responsibilities include:
  • Answer all inbound new and existing patient calls, schedule appointments, transfer calls to appropriate office personnel, and coordinate communication between business units.
  • Critical thinking skills, decisive judgment, and working with minimal supervision.
  • Sales-minded individuals who can convert new patient calls into visits to our dental practices.
  • Must be able to work in a fast-paced environment and take appropriate action while providing a high level of customer service
  • Schedule new patients in multiple dental systems.
  • Update patient account information
  • Consistently meet call quality standards and call center KPIs
  • Answer and route patient questions in a professional and patient-centric manner

Benefits:
  • Medical
  • Dental
  • Vision
  • Voluntary STD-LTD
  • Life Insurance
  • Holiday Pay
  • PTO
  • 401K match
  • Employee discount

About Peak Dental Services

Peak Dental Services was founded in 2008 by a dentist from small-town Minnesota, Dr. Douglas Peak, and his son A.J. Peak, a Kellogg School of Management MBA and former McKinsey and Company consultant. After a few 14-hour work days, they realized they needed help if the company was going to continue growing successfully. However, they weren't willing to settle for just anyone; the team behind Peak Dental Services comprises individuals with a good understanding of the dental industry, including recruiting, marketing, finance, customer service, and training.

Requirements

  • 1+ years of recent (in the last 12 months) experience as a Call Center Representative or in an administrative role
  • Minimum Typing Speed: 40 WPM
  • Medical setting experience preferred but not required
  • Strong written and verbal communication skills
  • Passion for providing a high level of customer service

Salary Description

$17-$21/hr

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