Student Accounts Coordinator

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Job Type

Full-time

Description

Student Accounts Coordinator

JOB TITLE: Student Accounts Coordinator

DEPARTMENT: Office of Student Accounts

SUPERVISOR: Director of Student Accounts

LOCATION: On-campus in Tiffin, OH

Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The University's campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor in Business Administration and Master of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change.

The main campus in Tiffin is a beautiful 153-acre blend of traditional historic and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU offers more than 40 majors through on-campus and online learning, resulting in real advantages for our students.

GENERAL JOB DESCRIPTION

Tiffin University is seeking a motivated and resourceful Student Accounts Coordinator. In this role, you will communicate with current and past Tiffin students to identify and reconcile outstanding balances. Building and maintaining relationships with students to successfully resolve any outstanding debt owed to the University and to provide answers and clarification to any questions they may have. These outstanding balances may pertain to tuition, room, board, or fees. This position requires working well with other departments within Tiffin University to provide exceptional customer service to students and families. Responsible for maintaining compliance with all federal, state, and institutional regulations related to student accounts.

Requirements

MAJOR DUTIES AND RESPONSIBILITIES

* Call, email, and mail letters to students to collect outstanding funds or to set up sustainable repayment plans.
* Utilize systems to negotiate balance-in-full payments, payment arrangements, or legal referrals.
* Employ effective skip-tracing techniques to locate borrowers' current residence and contact information.
* Maintain the highest level of accuracy and detail when documenting accounts and communicating with borrowers.
* Oversees and provides customer service pertaining to student financial services including updating information, composing and scheduling communications. Operate with a professional demeanor with the ability to interface with internal and external customers with diplomacy and tact.
* Meet or exceed all daily, weekly, and monthly quality and collection goals.
* Prepares various reports for the University/Cabinet/Provost/President and other internal and external entities.
* Process payments and post adjustments to student accounts in a timely manner.
* Assist in generating and reviewing student account bills, ensuring accuracy of charges and payments.
* Assist with the management of payment plans and ensure compliance with university policies.
* Reporting account findings to supervisors and other parties
* Other duties as assigned.

QUALIFICATIONS FOR THE JOB

Education:

* Associate's or Bachelor's degree in accounting, finance, business administration, or related field preferred.

Experience:

* Have at least 1-2 years of Consumer Collections experience preferred.

Other:

* Ability to type 40 WPM.
* Strong attention to detail and accuracy in handling financial data.
* Basic math skills and the ability to calculate interest and collection costs as needed.
* Ability to manage multiple tasks and prioritize effectively.
* Knowledge of accounting concepts, techniques, and principles.
* Strong computer skills.
* Strong listening skills.
* Strong communication, both written and verbal, and persuasion skills.

TIFFIN UNIVERSITY-SPONSORED BENEFITS

Tiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package, which includes medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.

KEY COMPETENCIES

Interdependence: Fosters collaboration

Communication: Strong decision-making and communication skills

Accountability: Formulates effective and progressive strategies aligned with the University's mission and values

Respect: Creates an engaging, collaborative work environment by bringing diverse people and ideas together.

Entrepreneurship: Influences and Inspires

EMBRACING OUR GUIDING PRINCIPLES

VISION STATEMENT - The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.

MISSION STATEMENT - The mission of Tiffin University is to Educate students by linking knowledge to professional practice.

CORE VALUES - The values of Interdependence, Communication, Accountability, Respect, and Entrepreneurship comprise the ICARE values of Tiffin University.

PHYSICAL REQUIREMENTS

Ability to sit and or stand periodically for long periods.

We are firmly committed to enhancing equity, inclusion, and diversity. These values are central to our beliefs. Candidates who have worked with diverse faculty, staff, and students and can contribute to our mission of inclusivity are encouraged to identify their experiences and interests. Tiffin University actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working, and living environments that value the diverse backgrounds of all people.

NONDISCRIMINATION POLICY: Tiffin University is committed to a policy of nondiscrimination and equal opportunity for employees, applicant for employment, students or applicant for admission, access to educational opportunities on the basis of race, religion, personal appearance, color, sex, pregnancy, political affiliation, social-economic class, place of business, residence, religion, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, family responsibilities, sexual orientation, gender identity, gender expression, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any resolution process on campus or within the Equal Employment Opportunity Commission or other human rights agencies.

Tiffin University is an Equal Opportunity Employer