Part-Time Member Advisor I
1 week ago
This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Responsibilities Include:
* Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and\/ or mail.
* Ability to analyze and identify member's questions\/problems and refer\/cross-sell a product or service through the use of the ACS system in order to meet the expectations\/ financial needs of the member.
* Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Requirements Include:
* Must have prior Contact Center\/Phone\/Customer Service\/Sales Experience
* Must be available for shifts that start late morning\/early afternoon 2:00 to 7:00 p.m. shift and regular Saturdays from 9:00 a.m. to 3:00 p.m. unless it is a special occasion and the time off is approved by management.
* We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
* To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug\/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
* Come experience why American Heritage Federal Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest *
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