Director of Patient Care Services

2 weeks ago

Elkhart, United States Beacon Health System Full time

Full-time

600 East Boulevard

Management

Day

Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care area. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area.

MISSION, VALUES and SERVICE GOALS

* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Oversees the around-the-clock coordination of patient care operations and establishes and supports quality improvement programs for unit, hospital and health system by:

* Developing the vision and strategy through the formation and implementation of goals and objectives.
* Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
* Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
* Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
* Interpreting, enforcing and supporting hospital policies, procedures and protocols.

Maintains the continuing high quality of clinical and customer services by:

* Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
* Participating in both service line and designated patient care area quality improvement activities.
* Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area.
* Ensuring the competency of staff by overseeing orientation and on-going education.
* Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
* Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
* Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department, hospital and health system by:

* Completing other job-related assignments and special projects as directed.
* Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
* Participating in nursing, hospital and/or community committees and activities relating to nursing practice.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.

Education and Experience

* Master of Science Degree in Nursing or other related field is required. Must be licensed as a Registered Nurse in the State of Indiana. A minimum of 2 to 5 years of job-related experience is required. Management/supervisory experienced also required.

Knowledge & Skills

* Requires the ability to develop and utilize coaching and facilitation skills.
* Requires highly-developed business and human resource skills.
* Requires excellent communication and interpersonal skills.
* Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
* Demonstrates sound problem solving and decision making abilities.
* Demonstrates a pro-active, results-oriented approach to management.

Working Conditions

* Works in a office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies.
* Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.

Physical Demands

* Requires the physical ability and stamina to perform the essential functions of the position.

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