Front Desk Agent

1 month ago


Ann Arbor, United States Remington Full time
Job Description

What you will be doing

  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location Description

3200 Boardwalk Street, Ann Arbor, Michigan 48108

Experience comfort, convenience and excellent service at Sheraton Ann Arbor Hotel. Located just minutes from Downtown Ann Arbor, our hotel places you near Main Street, corporate headquarters, the University of Michigan, Briarwood Mall, Cobblestone Farm and local attractions. Spread out in our airy, spacious guest rooms and suites, featuring Sheraton Signature Beds, complimentary high-speed Wi-Fi, Le Grand Bain bath amenities, microwaves and more. Dine on delicious American cuisine and cocktails in our upscale lounge and bistro.

Requirements

What we are looking for

  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

  • Front Desk Agent

    2 weeks ago


    Ann Arbor, Michigan, United States Hampton Inn Ann Arbor North Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...

  • Front Desk Agent

    1 month ago


    Ann Arbor, Michigan, United States Hampton Inn Ann Arbor North Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...

  • Front Desk Clerk

    1 month ago


    Ann Arbor, United States Hotel Resource Full time

    **Hospitality - Hotel, Admin - Clerical** **Front Desk Clerk** Front Desk Clerk Express Employment Professionals - Ann Arbor Ann Arbor MI **Front Desk Clerk** **Company:** Express Employment Professionals - Ann Arbor **Location:** 48105 US **Category:** Hospitality - Hotel, Admin - Clerical **Degrees Required:** High School **Employment Type:**...

  • Front Desk

    1 month ago


    Ann Arbor, United States Bell Tower Hotel Full time

    Job DescriptionJob DescriptionThe Bell Tower Hotel is seeking a full time front desk clerk. The shifts are 7am-3pm and 3pm-11pm, every day. Availability on weekends and holidays is a must.Job requirements and responsibilities include:* Checking guests in and out* Basic mathematical skills and use of calculator to make calculations without error* Ability to...


  • Ann Arbor, United States Wyndham Garden Ann Arbor Full time

    Job DescriptionJob DescriptionWyndham Garden Ann Arbor in Ann Arbor, MI is looking for one Front Desk agent to join our 30 person strong team.We are located on 2900 Jackson Ave, Ann Arbor, Mi, 48103BenefitsDental insuranceEmployee discountHealth insurancePaid time offVision insuranceResponsibilitiesGreet and welcome guests in a friendly and professional...

  • Front Desk

    1 month ago


    Ann Arbor, United States Ann Arbor Regent Hotel & Suites Full time

    Job DescriptionJob DescriptionThe Ann Arbor Regent Hotel and Suites is seeking a part time/ full time front desk clerk. The responsibilities include checking guests in/out, reservations and general guest service. The shifts are 7-3 and 3-11 and must be available on the weekends and holidays. Prior hotel front desk experience is preferred but not required....


  • Ann Arbor, United States Milan Laser Full time

    **Front Desk Receptionist** **Department:** Administrative Assistant **Location:** Ann Arbor, MI **About Milan Laser Hair Removal** Milan Laser Hair Removal is one of the nations premier laser hair removal providers. Thats because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we...

  • Hotel Front Desk

    4 weeks ago


    Ann Arbor, United States Graham Hotel Systems Full time

    Job DescriptionJob DescriptionDescription: The EVEN Hotel has an immediate opening for our Front Desk Guest Service Agent! We offer a flexible schedule to work around yours. Open availability is needed, shifts run from 7am - 3pm, and 3pm - 11pm. Weekends are a must. Responsibilities will include:Greet and register guests, providing prompt and courteous...

  • Dental Front Desk

    2 weeks ago


    Ann Arbor, United States Bonnie Patel DDS Full time

    Job DescriptionJob DescriptionFront Desk/ Patient Coordinator for Busy Ann Arbor Dental PracticeSeeking an individual WITH DENTAL ADMINISTRATIVE EXPERIENCE for dental insurance billing/verification, reception duties, scheduling and occasional sterilization.Full time position with benefits.Monday-Friday with two evenings. No weekends.Experience with Eaglesoft...

  • Front Desk Supervisor

    1 month ago


    Ann Arbor, United States Ann Arbor Regent Hotel & Suites Full time

    Job DescriptionJob DescriptionWe are looking for a FRONT DESK SUPERVISOR to join our Team!ESSENTIAL FUNCTIONS:Must be very detail orientated and have experience in managing and motivating all personnel, staffing responsibilities, training, discipline, scheduling, and daily hotel operations.Assists Front Office Manager in managing front office systems,...


  • Ann Arbor, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Ann Arbor,MI PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking for...


  • Ann Arbor, United States Lodgco Hospitality Full time

    Job DescriptionJob DescriptionJoin our team today! The Residence by Marriott in Ann Arbor, MI is in search of a dedicated Front Office Supervisor to help oversee guest service operations and lead our team of front desk agents! If you have leadership experience and a passion for guest service and hospitality, apply today for immediate consideration!JOB...


  • Ann Arbor, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Ann Arbor,MIPCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...


  • Ann Arbor, United States Avalon Housing Volunteers Full time

    Job DescriptionJob DescriptionAt Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home, and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Supportive housing is a combination of affordable housing (that we build) paired with services, like case...


  • Ann Arbor, United States Avalon Housing Volunteers Full time

    Job DescriptionJob DescriptionAt Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home, and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Supportive housing is a combination of affordable housing (that we build) paired with services, like case...

  • Guest Service Agent

    4 weeks ago


    Ann Arbor, United States Larkspur Landing Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...


  • Ann Arbor, United States Hair Club Full time

    ** Front Desk Receptionist - Ann Arbor** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002614 Showing 1 location **Job Details** **Description** **A Day in the Life :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new client and existing member flow...

  • Night Auditor

    1 month ago


    Ann Arbor, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 120 W Huron St. [Front Desk Agent / Reservations Agent] As a Night Auditor at Residence Inn by Marriott, you'll: Audit guest accounts for accuracy and completeness; Verify and balance daily transactions; Prepare and distribute reports to management; Handle guest inquiries and complaints; Assist with check-in and check-out...

  • Night Auditor

    2 weeks ago


    Ann Arbor, Michigan, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 120 W Huron St.[Front Desk Agent / Reservations Agent] As a Night Auditor at Residence Inn by Marriott, you'll: Audit guest accounts for accuracy and completeness; Verify and balance daily transactions; Prepare and distribute reports to management; Handle guest inquiries and complaints; Assist with check-in and check-out...


  • Ann Arbor, United States First Hospitality Group Inc Full time

    What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Front Desk Supervisor is part of the...