Front Desk Lead

1 month ago

Amarillo, United States Aimbridge Hospitality Full time

Job Summary

Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required with College course work in related field preferred.
* Experience in a hotel or a related field preferred especially a role with leadership experience.
* Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Must maintain composure and objectivity while under pressure.

JOB RESPONSIBILITIES:

* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintain a friendly and warm demeanor at all times.
* Conducts thorough orientation for other Guest Services Agents.
* Attentively assists with higher-level concerns and/or questions from guests or Associates.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquires from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Follow all Aimbridge Hospitality credit policies.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* Attend meetings as required by management.
* Perform any other duties as requested by management

Property Details

The pet friendly Residence Inn Amarillo hotel is located in Amarillo, TX, just minutes from the area's major businesses and attractions. Nearby businesses include BSA Hospital, Bell Helicopter, Pantex, and many more. For those looking for the fun side of Amarillo, check out the shopping options at nearby Westgate Mall, sniff the flowers at the beautiful Amarillo Botanical Gardens, or take a short drive to Palo Duro Canyon. We're also nearby Route 66 and Cadillac Ranch. We know exactly what guests need to maintain their daily routine, get their work done, and still feel at home when on the road. This is why we offer spacious suites with fully equipped kitchens with separate dining, sleeping and living areas with free Wi-Fi throughout our hotel. Breakfast is on us each morning with our complimentary breakfast buffet, plus guests can join us for our Residence Inn Mix every Monday-Wednesday evenings.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

  • Front Desk Lead

    1 month ago

    Amarillo, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing...

  • Front Desk Lead

    3 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing...

  • Front Desk Lead

    6 days ago

    Amarillo, Texas, United States Aimbridge Hospitality Full time

    Job SummaryGuest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Manager

    2 weeks ago

    Amarillo, United States Residence Amarillo Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    6 days ago

    Amarillo, United States Residence Amarillo Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Associate

    4 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job DescriptionJob DescriptionDescription:Job purposeThe front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent...

  • Front Desk Associate

    3 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job DescriptionJob DescriptionDescription:Job purposeThe front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent...

  • Neurosurgery Front Desk Associate

    4 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job Type Full-time Description Job purpose The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer...

  • Neurosurgery Front Desk Associate

    3 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job Type Full-time Description Job purpose The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer...

  • Front Desk Associate

    6 days ago

    Amarillo, Texas, United States Gold's Gym Full time

    Front Desk Associate; Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This...

  • Golds Gym Front Desk Associate

    4 weeks ago

    Amarillo, United States Gold's Gym Full time

    Front Desk Associate; Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This...

  • Gold's Gym Front Desk Associate

    2 months ago

    Amarillo, United States Gold's Gym - Amarillo Sports Full time

    Job DescriptionJob DescriptionFront Desk Associate;Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various...

  • Gold's Gym Front Desk Associate

    3 weeks ago

    Amarillo, United States Gold's Gym - Amarillo Sports Full time

    Job DescriptionJob DescriptionFront Desk Associate;Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various...

  • Customer Service

    3 weeks ago

    Amarillo, United States TruFit Athletic Full time

    Job DescriptionJob DescriptionDescription:TruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us.How do we do...

  • Front Desk Receptionist

    7 days ago

    Amarillo, United States Familia Dental Full time

    Our Amarillo, TX office is looking for full-time Front Desk Receptionists to join their team! About the Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that...

  • Front Desk Receptionist

    4 days ago

    Amarillo, United States Familia Dental Full time

    Our Amarillo, TX office is looking for full-time Front Desk Receptionists to join their team! About the Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our...

  • Front Desk Receptionist

    6 days ago

    Amarillo, United States Familia Dental Full time

    Job DescriptionJob DescriptionOur Amarillo, TX office is looking for full-time Front Desk Receptionists to join their team! About the CompanyFamilia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care...

  • Hotel Front Desk Clerk

    4 weeks ago

    Amarillo, United States Holiday Inn Express and Suites - Amarillo TX Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Hotel Front Desk Clerk

    3 weeks ago

    Amarillo, United States Holiday Inn Express and Suites - Amarillo TX Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Amarillo, United States Holiday Inn Express and Suites - Amarillo TX Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...