Hotel Front Desk Clerk

3 weeks ago

Amarillo, United States Holiday Inn Express and Suites - Amarillo TX Full time
Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

$12 - $15 hourly

Responsibilities:
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

  • Greets, registers, and assigns rooms to guests.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Promptly and effectively deals with guest requests and complaints.
  • Answers and routes call as appropriate; takes guest messages with accuracy.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
  • Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
  • Offers and properly handles requests for wake-up calls.
  • Records pertinent guest information in the pass-on log.
  • May assist in replenishing breakfast items as needed and keeping the breakfast area clean.
  • Ensures common area/lobby is clean.
  • Performs laundry functions as directed.
  • Other duties as assigned.

JOB REQUIREMENTS:

  • Requires the ability to read, write, and speak the English language.
  • Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
  • Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
  • Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
  • Skill in the use of personal computers and related software applications.
  • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.
Qualifications:
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school graduate, GED recipient, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills

  • High school or equivalent (Preferred)
  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)
About Company

Our Holiday Inn Express and Suites in Amarillo is an award-winning hotel.


We do offer Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

  • Hotel Front Desk Receptionist

    1 week ago

    Amarillo, United States Holiday Inn Express and Suites - Amarillo TX Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Manager

    1 week ago

    Amarillo, United States Residence Amarillo Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Agent>

    4 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Embassy Suites Amarillo Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Lead

    4 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Job Summary Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Lead

    2 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Job Summary Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Agent

    2 weeks ago

    Amarillo, United States Fairfield Amarillo West Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Lead

    4 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing...

  • Front Desk Lead

    2 weeks ago

    Amarillo, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing...

  • Front Desk Associate

    3 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job DescriptionJob DescriptionDescription:Job purposeThe front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent...

  • Front Desk Associate

    2 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job DescriptionJob DescriptionDescription:Job purposeThe front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent...

  • Neurosurgery Front Desk Associate

    3 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job Type Full-time Description Job purpose The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer...

  • Neurosurgery Front Desk Associate

    2 weeks ago

    Amarillo, United States Advanced Pain Care Full time

    Job Type Full-time Description Job purpose The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer...

  • Golds Gym Front Desk Associate

    3 weeks ago

    Amarillo, United States Gold's Gym Full time

    Front Desk Associate; Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This...

  • Gold's Gym Front Desk Associate

    2 weeks ago

    Amarillo, United States Gold's Gym - Amarillo Sports Full time

    Job DescriptionJob DescriptionFront Desk Associate;Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various...

  • Gold's Gym Front Desk Associate

    2 months ago

    Amarillo, United States Gold's Gym - Amarillo Sports Full time

    Job DescriptionJob DescriptionFront Desk Associate;Gold's Gym is looking for friendly and professional people to join our team. As a Front Desk Associate you will greet and direct members and guests as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various...

  • Customer Service

    2 weeks ago

    Amarillo, United States TruFit Athletic Full time

    Job DescriptionJob DescriptionDescription:TruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us.How do we do...

  • People Clerk

    3 weeks ago

    Amarillo, United States FC TRAFFIC CONTROL, INC. Full time

    CI Survey: We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and...

  • People Clerk

    2 weeks ago

    Amarillo, United States FC TRAFFIC CONTROL, INC. Full time

    CI Survey: We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and...

  • Night Auditor

    3 weeks ago

    Amarillo, United States The Barfield Autograph Collection Full time

    Job Type Full-time Description Night Auditor/ Front Desk AttendantDEPARTMENT: Front Office REPORTS TO: Front Desk Manager STATUS: Non-Exempt RESPONSIBILITIES: •Night time senior leadership role dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. •Must be able to perform the full night audit ...

  • Night Auditor

    3 weeks ago

    Amarillo, United States Drury Hotels Full time

    2 night shifts a week, should also be able to work days during training. Property Location: 8540 W. Interstate 40 - Amarillo, Texas 79106 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here...