Client Navigator
2 weeks ago
Woodhull Medical and Mental Health Center is a non-smoking facility.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
- Distribute and collect passes to visitors.
- Provide information on visitation guidelines.
- Assist visitors and patients with wayfinding.
- Communicate with staff, patients, visitors via phone and in-person.
- Contact units/AOD on behalf of visitors/patients.
- Covid-19 screening of all visitors and entering data into Passage Point (Visitor Management)
- Provides coverage in the Patient Relations office as needed.
- Maintains patient and family confidence by keeping complaint information confidential.
- Listens to patients and visitors regarding concerns and requests, providing them with information or direction.
- Resolves complaints by listening to patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions and following up on outcomes.
- Improves quality by following established policies ad procedures.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
- Provide coverage at Point of Entry when assigned.
- Works a flexible schedule as determined by the Director with an emphasis on working during the hours when coverage is needed.
Minimum Qualifications
Assignment Level I
• High School diploma or GED; and
• One (1) year of full-time customer service experience; and
• Good written and oral English communication skills; and
• Computer skills, including word processing, spread sheet and/or database software programs.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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