Care Navigator

Overview:
At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Salary Range: $21.86/hr -$25.87/hr: An NYF Care Navigator serves as a support to families and their treatment teams ensuring that a family's health needs are addressed and that the family is connected to appropriate resources in their community. A Care Navigator develops a Plan of Care for all families in their program and ensures that the plan goals are completed while the family is active with NYF preventive services.

Responsibilities:
An NYF Care Navigator serves as a support to families and their treatment teams ensuring that a family’s health needs are addressed and that the family is connected to appropriate resources in their community. A Care Navigator develops a ‘Plan of Care’ for all families in their program and ensures that the plan goals are completed while the family is active with NYF preventive services.

The Care Navigator develops a POC for each family and works with their treatment team and the family directly to ensure all family members are connected to health insurance, a preventive health care provider, appropriate dental provider, and any other health provider that the family or treatment team deem necessary to help the family achieve their health and treatment goals.

 

MAJOR DUTIES & RESPONSIBILITIES:
-Facilitates solutions to patient care delivery problems and identifies with client any potential barriers to care. (i.e. insurance lapses/need, immigration issues and legal problems etc.)
-Responsible for the overall management of the Family’s Plan of Care. Through the creation of a Family Plan of Care the Care Navigator is able to:
A. Work with their Team to help coordinate the enrollee’s provision of services according to their health needs
B. Support adherence to treatment recommendations
C. Seek out and make referrals to preventive health care providers the family needs
- Ex: POC could include: child wellness visits as per developmental guidelines, evaluations and follow up treatment for dental, vision and hearing care, following Medicaid EPSDT guidelines
D. Monitor and evaluate a patient’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate
E. Ensures family is connected to and has active health insurance
F. Support team and program with any ACS vouchers for interpretation
-Meets program Care Navigation documentation requirements in a timely and accurate manner
-Functions as an advocate for clients within the agency and external service providers
-Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
-Educate the treatment team and family as needed on care of chronic conditions, immunization, medication management, screening and other preventive interventions.
-Helps families maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others by working with them and treatment team to address the barriers.
-Effectively communicates and shares information with the treatment team and the family with appropriate consideration for language, literacy and cultural preferences.
-Conducts care planning meetings/conferences and interdisciplinary team meetings as needed to effectively provide/coordinate comprehensive and holistic care and solve problems related to access to health care
-Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services
-Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet
the demands of the Care Navigator position
-Handle confidential information in accordance with HIPAA as well as state and federal privacy and confidentiality rules.
-Conducts intakes and visits to ensure the safety of the family as needed/assigned.
-Supports with ensuring data for case contacts is current across all required databases. Supports with all documentation collection (collect school records, discharge summaries, etc.) and ensuring all documents required for client files are collected.

Organizational expectations include:

Regular and punctual time and attendance, and adherence to The Foundling’s and department’s specific time and attendance policies and protocol.

Consistent demonstrated commitment to The Foundling’s BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence).

Adherence to The Foundling’s employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.

Appropriate engagement with support departments to ensure appropriate and timely hiring, performance management, investigation, discipline, suspension, etc.

Any other duties and/or tasks that may be assigned.

Requirements

High School Diploma or GED required with 1 year of relevant experience serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services.

Bachelor’s Degree in Psychology, Social Work or Sociology

Bi-Lingual skills are a plus

Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services.

Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services.

Working knowledge of the provision of health care in a variety of settings.

Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile (Med F), Developmentally Disabled (DD), Division of Juvenile Justice

Computer Literacy (specifically Microsoft Word, Excel)

Excellent telephone and interpersonal skills

Ability to work directly with a diverse multidisciplinary team

Ability to be flexible with programmatic needs and changes

Capable of effective clear direct communication with others (oral and written)

In addition the candidate must demonstrate the following Competencies:

Excellent writing, communication, and organizational skills

A passion for serving children and families with special needs

Ability to receive feedback to professionally grow and/or improve

Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.

Salary Range: $21.86/hr -$25.87/hr

 

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications:
Demonstrated strong commitment to safety.

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