Public Area Attendant

4 weeks ago


Memphis, United States The Peabody Hotel Group Full time

JOB OVERVIEW:

Clean and maintain all items and surfaces in designated public areas, ensuring hotel's standards of cleanliness.

REPORTS TO: Director of Housekeeping, Assistant Director of Housekeeping and Housekeeping Manager.

SUPERVISES: N/A.

WORK ENVIRONMENT:

All public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, and service areas including employee locker rooms, offices and Housekeeping department.

Job involves working:

* under variable temperature conditions
* under variable noise levels.
* outdoors/indoors.
* around fumes and/or odor hazards.
* around dust and/or mite hazards.
* around chemicals.
* around bio-hazards.

KEY RELATIONSHIPS:

Internal: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager, Floor Supervisors, Floor Attendants, Linen/Laundry Staff and Engineering.

External: Hotel guests/visitors and fellow associates.

ESSENTIAL JOB FUNCTIONS

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Ensure security of any assigned keys and beeper.
* Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
* Review assigned area and complete general removal of any trash or debris.
* Stock cleaning carts with designated supplies and equipment.
* Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
* Clean designated areas with proper chemicals, tools and equipment.
* Ensure that nothing is stored in stairwells.
* Transport any food and beverage trays/items in public areas to service areas.
* Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
* Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
* Remove all dust, debris and foreign particles from upholstered furniture, including in crevices and under cushions.
* Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
* Clean all lamps, light fixtures and light switches; check for proper working condition.
* Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
* Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
* Remove dust on drapes weekly and realign to correct position daily.
* Inspect condition of planters and plants; remove debris, polish planters.
* Remove dust, dirt, marks and fingerprints from doors and doorframes.
* Remove stains, scuff marks, and dust from baseboards, ledges and corners.
* Polish all brass surfaces.
* Empty trash containers, ashtrays and ash urns in public areas.
* Empty vacuum cleaner bags, replace and clean machines.
* Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
* Replace facial and toilet tissues, paper hand towels and soaps in correct amount and location.
* Sweep front entrance daily.
* Report any damages or maintenance problems to the Supervisor.
* Turn over any lost and found items to the Supervisor.
* Ensure security of hotel property.
* Ability to operate and use carpet cleaning equipment, vacuums, wet vacs and carpet chemicals.
* Clean all hotel restaurants' sitting areas, floors, booths, windows, glass, chrome, lights and chairs.

SECONDARY JOB FUNCTIONS

* Assist Floor Attendant as assigned.
* Stock public area closets.
* Ensure that all floor care equipment is clean and in working order.

QUALIFICATIONS

Essential:

* Fluency in English, both verbal and written.
* Ability to:
* perform job functions with attention to detail, speed and accuracy.
* prioritize and organize.
* be a clear thinker, remaining calm and resolving problems using good judgment.
* follow directions thoroughly.
* understand guests' service needs.
* work cohesively with co-workers as part of a team.
* work with minimal supervision.
* maintain confidentiality of guest information and pertinent hotel data.
* satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
* maintain regular and punctual attendance.
* adhere to Peabody grooming standards.
* exemplify Peabody Service Excellence.



Desirable:

* Previous experience in cleaning public buildings.
* Knowledge of proper chemical handling.
* High school graduate or equivalent vocational training.
* Experience in Hospitality Industry in similar position.
* Previous guest relations training.
* Use of pressure washer and related equipment and chemicals.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting carts of 100 to 300 pounds.

2. Endure various physical movements throughout the work areas.

3. Ability to reach overhead.


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