Dealer Services OVE Specialist II

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectations and contribute to efficient sales operations.

Key Responsibilities

* Provide consultation to customers regarding the setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee the success of a dealer's in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars.
* Represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accepts and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block works "IF" counter, up-sells products, and services, etc.
* Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed.
* Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and maintain a high level of customer service.
* Works directly with customers onsite, via email & phone to ensure expectations are met and service issues are resolved.
* Champions all sale day preparations (pre/post activities) related to in‐lane and online sales.
* Maximize the number of transactions on OVE. Promote all listings onsite and offsite.
* Maximize our 2nd chance sales.
* Visit dealers in person 2 days per week to strengthen our relationships with them from an inside the gate perspective.
* Mentor other DSC's based on information gathered from visiting dealerships.
* Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and on other Manheim services & products. Provide assistance and training in usage.
* Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
* Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
* Develop and strengthen relationships with dealers over the phone, online, and at the auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.
* Serve as initial contact for buyers and sellers.
* Load inventory for dealers including no sales, transfer inventory from Auto Trader/others, and vehicles with condition reports.
* Review vehicles in the sale line up, locate missing vehicles and work with an account representative to ensure vehicles are ready for sale.
* Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).
* Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction, and service levels.
* Reviews vehicles in sales line‐up, locate missing vehicles and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check).
* Coordinates with Recon shops to ensure that repairs are completed promptly
* Works closely with vehicle check‐in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.).
* Contacts inside support if units are pulled from the sale or online for work not being completed or mechanical issues so this can be communicated to the customer.
* Work with lot operations to ensure appropriate scanning and organization of account vehicles.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.

Qualifications

* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
* Auto Auction or Dealership experience a plus
* Solid computer skills, including the ability to use the Internet and MS Office effectively.
* Effective communication (written and verbal) and interpersonal skills required.
* Ability to work in a high-performance, fast-paced team environment.
* Ability to adapt to and work effectively within a constantly changing environment.
* Excellent customer service and problem-solving skills required.
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive tasks; manual dexterity.
* Vision abilities required include close, distance and depth perception.

Work Environment:

Moderate noise level.

RSCOX

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.