Customer Advocate

3 weeks ago

Glendale, United States TMX Finance Family of Companies Full time

Overview

As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.

Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.

Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Participate in ongoing trainings to stay up to date on our products and processes.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week*.

* Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

* High School Diploma or equivalent required
* Excellent verbal and written communication skills
* Ability to maintain a professional and courteous behavior with customers and peers
* Ability to work phone, Point of Sale, Microsoft Office, and other systems
* Must be at least 18 years of age (19 in Alabama)
* Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
* Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Six months of customer service and/or cash handling experience
* Experience in retail, financial services, loans, banking/bank teller, or service industry

What We Offer

Our Benefits Include*:

* A comprehensive new hire training program designed to help set you up for success
* Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
* Paid on-the-job training & professional development programs
* Multiple coverage levels for Medical, Dental, & Vision
* Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
* Traditional 401(k) and Roth 401(k) with Company match
* Options for Flexible Spending Accounts and Health Savings Accounts
* Basic and AD&D Life Insurance
* Optional pet insurance
* Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
* Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
* Diverse Culture and Inclusive Environment
* Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial Family of Brands ("CCF" or the "Company") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and TitleMax. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

  • Customer Advocate

    7 days ago

    Glendale, United States Serenity Healthcare Full time

    **Customer Advocate** - Location: Glendale, AZ_ This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be...

  • Customer Support Advocate

    4 weeks ago

    Glendale, United States ServiceTitan Full time

    **Customer Support Advocate** We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build...

  • Customer Education Advocate

    2 weeks ago

    Glendale, United States ServiceTitan Full time

    Who We Are: We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth,...

  • Customer Advocate

    1 month ago

    Glendale, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Customer Advocate

    4 weeks ago

    Glendale, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Sales Advocate

    1 month ago

    Glendale Heights, United States ONE OUTSOURCING Full time

    Job DetailsJob Location 486 - NORTH AVE - GLENDALE HEIGHTS, IL Position Type Full-Time/Part-Time Education Level None Job Category Retail DESCRIPTION Job Description At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first-class...

  • Sales Advocate

    4 weeks ago

    Glendale Heights, United States ONE OUTSOURCING Full time

    Job DetailsJob Location 486 - NORTH AVE - GLENDALE HEIGHTS, IL Position Type Full-Time/Part-Time Education Level None Job Category Retail DESCRIPTION Job Description At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first-class...

  • Weekend Qualcomm Brand Advocate

    3 weeks ago

    Glendale, United States BDS Connected Solution, LLC. Full time

    Earn weekly pay with BDS! Do you enjoy introducing people to new technologies and influencing their buying decisions? As a Brand Advocate, you will demonstrate and sell computing devices with Qualcomm processors inside at your assigned retail location. You must have the ability to quickly learn about technology products, have a knack for retail sales, and be...

  • Guest Advocate

    4 weeks ago

    Glendale Heights, United States Target Full time

    Target - 175 W Army Trail Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Inside Sales/Customer Service

    4 weeks ago

    Glendale, United States Grover Corporation Full time

    Job DescriptionJob DescriptionInside Sales/Customer ServiceGLENDALE, WIAre you a self-starter?Interested in a fast-paced manufacturing environment?Enjoy problem solving and helping customers?GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring...

  • Inside Sales/Customer Service

    2 weeks ago

    Glendale, United States Grover Corporation Full time

    Inside Sales/Customer Service GLENDALE, WI Are you a self-starter? Interested in a fast-paced manufacturing environment? Enjoy problem solving and helping customers? GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU! Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We...

  • Remote Customer Service Representative

    7 days ago

    Glendale, United States Outlook Amusements Full time

    Were looking for Remote Customer Service Representatives to join our growing team! If you love helping others and are looking for a remote role with great growth opportunities, this might be the job for you! As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and...

  • Customs Entry Writer_

    8 hours ago

    Glendale, United States C.H. Robinson Full time

    We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next **Customs Entry Writer** . Is that you? You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve as a knowledgeable...

  • Customer Service Representative 1

    2 weeks ago

    Glendale, United States State of Arizona Full time

    DEPARTMENT OF ECONOMIC SECURITY - Your Partner For A Stronger Arizona. _ - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ - DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of...

  • Customer Service Representative 2

    2 weeks ago

    Glendale, United States State of Arizona Full time

    DEPARTMENT OF ECONOMIC SECURITY - Your Partner For A Stronger Arizona. _ - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ - DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of...

  • Customer Success Manager

    2 weeks ago

    Glendale, United States ServiceTitan Full time

    Who We Are:We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to...

  • Customer Success Manager

    3 weeks ago

    Glendale, United States ServiceTitan Full time

    Who We Are: We're FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate...

  • Travel CT Technologist

    3 weeks ago

    Glendale, United States Health Advocates Network-Allied Full time

    Health Advocates Network-Allied is seeking a travel CT Technologist for a travel job in Glendale, Arizona. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: 06/24/2024 Duration: 12 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Travel CT Tech - Health Advocates Network is...

  • Travel Nurse RN

    11 hours ago

    Glendale, United States Health Advocates Network-Nursing Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CVICU for a travel nursing job in Glendale, Arizona. Job Description & Requirements Specialty: CVICU Discipline: RN Start Date: 07/21/2024 Duration: 12 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel RN – CVICU Registered Nurse - Health Advocates Network is urgently...

  • Travel CT Technologist

    1 week ago

    Glendale, United States Health Advocates Network-Allied Full time

    Job DescriptionHealth Advocates Network-Allied is seeking a travel CT Technologist for a travel job in Glendale, Arizona.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 12 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelTravel CT Tech - Health Advocates Network...