FT Assistant Manager Customer Service

4 weeks ago

Dawsonville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 407312_external_USA-GA-Dawsonville
Address: USA-GA-Dawsonville-59 Main St Suite 100
Store Code: Store 02132 Front End (7229938)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \

  • FT Assistant Manager Customer Service

    1 month ago

    Dawsonville, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 407312_external_USA-GA-Dawsonville Address: USA-GA-Dawsonville-59 Main St Suite 100 Store Code: Store 02132 Front End (7229938) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Associate

    3 weeks ago

    Dawsonville, Georgia, United States Knitwell Group Full time

    Are you looking for a rewarding career as a Customer Service Associate? Look no further! We are seeking a highly motivated and experienced professional to join our team as a Store Manager Assistant at the LOFT outlet in Dawsonville, GA.About the RoleIn this role, you will be responsible for providing exceptional customer service, managing inventory, and...

  • Customer Service Manager

    2 weeks ago

    Dawsonville, Georgia, United States RYAN SCOTT - State Farm Agent Full time

    Are you looking for a challenging and rewarding career opportunity? Do you have a passion for helping others and a strong desire to succeed? If so, we invite you to apply for the Account Representative position at Ryan Scott - State Farm Agent.In this role, you will be responsible for establishing customer relationships, developing leads, scheduling...

  • Customer Service Team Lead

    18 hours ago

    Dawsonville, Georgia, United States Food Lion Full time

    About Us:">Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Job Description:">As a PT Customer Service Leader, you will play a vital role in ensuring exceptional customer...

  • PT Customer Service Leader

    2 weeks ago

    Dawsonville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 410354_external_USA-GA-Dawsonville Address: USA-GA-Dawsonville-59 Main St Suite 100 Store Code: Store 02132 Front End (7229938) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Service Leader

    1 day ago

    Dawsonville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 410354 Address: USA-GA-Dawsonville-59 Main St Suite 100 Store Code: Store 02132 Front End (7229938) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week...

  • Customer Relationship Manager

    3 weeks ago

    Dawsonville, Georgia, United States Jason Sizemore - State Farm Agent Full time

    Job Description:The Insurance Account Producer role involves managing client insurance accounts, providing information on insurance products and services, and assisting clients with policy changes and renewals. Your goal will be to build long-lasting customer relationships by communicating directly with clients, identifying their needs, and marketing...

  • Customer Service Representative

    4 weeks ago

    Dawsonville, United States Multi-Color Corporation MCC Full time

    Description Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our...

  • Customer Service Janitor

    2 weeks ago

    Dawsonville, Georgia, United States Stars and Strikes Full time

    Job SummaryStars and Strikes Family Entertainment Center is a fun and dynamic workplace seeking a reliable and hardworking individual to join our team as a Cleaner.The selected candidate will work under the supervision of the Facility Manager to ensure that all areas of the facility, including floors, restrooms, and guest contact areas, are cleaned and...

  • Customer Service Representative

    4 weeks ago

    Dawsonville, Georgia, United States Burlington Full time

    Salary: $13 per hourJob Description:We are seeking a motivated and friendly Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.Assisting customers in locating...

  • Customer Service Representative

    2 weeks ago

    Dawsonville, Georgia, United States PetSmart Full time

    PetSmart, Inc. is committed to providing exceptional customer service and quality products to our pet-owning customers. As a Customer Service Representative, you will play a critical role in helping us achieve this goal by ensuring that every customer has a positive shopping experience.Key ResponsibilitiesWelcome customers to the store and assist them in...

  • Store Management Assistant

    4 weeks ago

    Dawsonville, Georgia, United States Chico's FAS, Inc. Full time

    As an Assistant Store Manager at Chico's FAS, Inc., you will play a critical role in driving sales growth and delivering an exceptional customer experience. We are seeking a highly skilled professional to join our team at North Georgia Premium Outlets.About the JobThis is a full-time position that requires strong leadership skills, excellent communication...

  • Customer Service Representative

    20 hours ago

    Dawsonville, Georgia, United States Famous Footwear Full time

    Role Overview:Famous Footwear is seeking a Retail Team Member to join our team. As a Retail Team Member, you will be responsible for supporting our sales team and ensuring that our customers receive exceptional service and support throughout their shopping experience.Main Responsibilities:Assist sales team members with product inquiries and salesMaintain a...

  • Customer Service Associate

    2 weeks ago

    Dawsonville, Georgia, United States Levi Strauss Full time

    **Customer Service Associate Job Description**We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at the Levi's Outlet Store in Dawsonville, GA. As a Customer Service Associate, you will be responsible for providing exceptional customer service, meeting sales targets, and maintaining store appearance.About the...

  • Assistant Store Manager

    4 weeks ago

    Dawsonville, United States Chico's FAS, Inc. Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Cashier & Customer Service

    1 week ago

    Dawsonville, United States Taco Bell - Dawsonville, GA Full time

    Taco Bell - Dawsonville, GA is looking for a full time or part time Cashier and Customer Service team member to join our location in Dawsonville, GA. The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary...

  • Cashier and Customer Service Representative

    2 weeks ago

    Dawsonville, Georgia, United States Food Lion Full time

    Job Description:We are seeking a talented Cashier and Customer Service Representative to join our Front End team at Food Lion. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.The ideal candidate will have excellent...

  • Sales and Customer Service Representative

    2 weeks ago

    Dawsonville, Georgia, United States Levi Strauss Full time

    About the RoleWe are seeking a highly motivated Seasonal Sales Associate to support our sales floor during peak periods. As a key member of our team, you will provide exceptional customer service, maintain store appearance, and assist with sales transactions.Key Responsibilities:Support store productivity during peak periodsProvide basic customer...

  • Customer Service Leader

    18 hours ago

    Dawsonville, Georgia, United States Food Lion Full time

    Job OverviewFood Lion is seeking a skilled and customer-focused Customer Service Leader to join our team. This role plays a vital part in maintaining high standards of customer service, ensuring a positive shopping experience for our valued customers.

  • Customer Service Professional Role

    2 weeks ago

    Dawsonville, Georgia, United States Express Full time

    Key Responsibilities:The Retail Sales Associate is responsible for providing a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.The ideal candidate will have excellent communication skills, both verbal and written, and be able to work well within a team.Previous...