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Customer Service Team Lead
1 week ago
About Us:
">Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Job Description:
">As a PT Customer Service Leader, you will play a vital role in ensuring exceptional customer service standards are met. Your responsibilities will include assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Key Responsibilities:
">- ">
- Deliver exceptional customer service by smiling and providing prompt, accurate and friendly service">
- Maintain a clean and organized workspace, including the front end area of the store">
- Stay alert and call for assistance when needed to service customers">
- Communicate effectively with customers and colleagues to ensure seamless service">
- Report any malfunctions or issues promptly to management">
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders and Coinstar">
- Perform sales associate duties when scheduled or as needed">
- Participate in training programs to enhance job skills and knowledge">
- Collaborate with colleagues to achieve team goals and objectives">
- Other duties as assigned by management">
Requirements:
">- ">
- High school graduate or equivalent preferred">
- Excellent communication and customer service skills">
- Ability to work in a fast-paced environment">
- Strong attention to detail and organizational skills">
- Ability to work independently and as part of a team">
- Must meet minimum age requirements to perform specific job functions">
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations">
Benefits:
">As a valued member of the Food Lion team, you will enjoy a range of benefits, including competitive pay, comprehensive training programs, and opportunities for career advancement.