Service Representative Off-Site

3 weeks ago

Lanham, United States Graybar Full time

Make a difference.

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

**Work shift and hours:**

+ Full-time, hourly, non-exempt

+ Monday - Friday

+ 8:00am - 5:00pm

+ Predictable work schedule to plan your life around: no weekends or nights for most roles.

+ Paid time-off, including 3+ weeks of vacation, sick time, and volunteer time.

**Compensation Details:**

+ The expected pay rate for this position is $24.87 per hour.

**Additional Information:**

+ Steel toed boots required.

+ CDL not required, but must pass DOT medical exam.

In this role you will:

+ Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.

+ Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance

+ Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise

+ May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations

+ Update knowledge of products through self-study and attending product training classes

+ Train new or less experienced representatives

What you bring to the table:

+ Minimum 3 year experience required; 4+ years experience preferred

+ 4 year degree preferred

+ Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds

+ Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions

+ Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions

+ Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required

+ Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs

+ Knowledge of warehouse procedures and security regulations

+ Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs

+ Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact

+ Communication, administrative, and computer skills

+ Ability to work under general supervision and work cooperatively with other branch personnel

+ Ability to successfully complete all Company training designed to comply with regulatory requirements

**Why should you join Graybar?**

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

**Apply now and find out what's next for you.**

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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