Hotline Specialist B
3 weeks ago
Reports to: Hotline Services ManagerEffective Date:
Pay Rate: $37,200/annually
$17.88/hourly
Position Overview
Typical workweek: 40 hours weekly
Monday 10:30 AM - 7:30 PM; Hour lunch 1 PM – 2 PM
Tuesday, Wednesday, Thursday 8:00 AM-5:30 PM; Hour lunch 12:00 PM – 1:00 PM
Fri 8:00 AM – 3 PM; Half-hour lunch 12:30 PM – 1:00 PM
Hours may be flexible to achieve program objectives, tasks, activities, and responsibilities and document outcome measures and variances effectively.
SUMMARY DESCRIPTION OF POSITION:
Provide front desk coverage by answering the agency’s 24-hour Domestic and Sexual Violence crisis hotline, greeting guests, and receiving and handling community donations. Provide training to new staff and volunteers in both classroom and hands-on settings. Enter hotline calls into the agency’s database, OSNIUM.
On average, time spent will be 90% (36 hours) on crisis intervention and related tasks for Domestic Violence victims and 10% (4 hours) on crisis intervention and related tasks for Sexual Assault victims (OAG grant-funded time).
RESPONSIBILITIES:
- Provide front desk coverage as assigned, including answering the 24-hour crisis hotline and business line, greeting guests, accepting donations, and scheduling appointments for victims.
- Enter hotline data into the agency’s service database (OSNIUM),
- Complete face-to-face, walk-in hotlines
- Ensure timely and accurate appointment scheduling for Advocates.
- Provide guidance and training to agency hotline and receptionist volunteers.
- Assist with hotline training, both classroom and hands-on
- Provide the supervisor with trends, common errors, and suggestions to ensure effective service delivery.
- Assist in performing other clerical tasks as assigned.
- Check the agency’s “get help” email daily and respond appropriately to potential clients.
- Complete hotline and correspondence for email inquiries
- Attend agency staff meetings: monthly (2nd Tuesday, 8:45 am to 10:45), quarterly (2nd Friday,
- Communicate urgent concerns to the supervisor immediately.
- Attend meetings as requested.
- Other duties as assigned.
- Minimum of 2 years experience in customer service and administrative functions
- Ability to answer multi-line telephone for both business-related calls and crisis intervention.
- Ability to multitask and problem-solve.
- Sensitivity to clients and knowledge of the issues addressed by the agency.
- Ability to manage and adjust to a changing workload.
- Must demonstrate knowledge in using Microsoft Word, Excel, and Publisher.
- Ability to convey concepts and ideas in an orderly, sequential oral and written form.
- Strong planning and organizational skills with attention to detail
- Strong customer relations, communication, and leadership skills
- Ability to keep confidential information.
- Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
By signing below, I verify that I have read and understand the job description and agree that these are the elements, tasks, responsibilities, and expectations of the Hotline Specialist B position with Bay Area Turning Point, Inc. I understand that ADHERENCE TO THE AGENCY'S POLICIES AND PROCEDURES IS A MANDATORY COMPONENT of this job description. THIS JOB DESCRIPTION IS NOT ALL-INCLUSIVE, AND THE AGENCY RESERVES THE RIGHT TO CHANGE IT WITHOUT NOTICE. Changes in the job description do not necessarily indicate a change in hours, title, and, or rate of pay.
I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point.
________________________________ _____________
Employee Signature Date
________________________________ _____________
Supervisor’s Signature Date
Hotline Specialist B 1/2019; updated 5/2024
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.
Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.
NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.
Powered by JazzHR
-
Hotline Specialist B
3 weeks ago
Webster, United States Bay Area Turning Point Inc. Full time**Job Title**:Hotline Specialist B** **FLSA Status: Non-Exempt** **Department: Client Services** **Reports to: Hotline Services Manager** **Effective Date**: **Pay Rate: $37,200/annually** **$17.88/hourly** **Position Overview** Typical workweek**: 40 hours weekly** Monday 10:30 AM - 7:30 PM; Hour lunch 1 PM - 2 PM Tuesday, Wednesday, Thursday 8:00...
-
Hotline Specialist A
3 weeks ago
Webster, United States Bay Area Turning Point Inc. Full time**Job Title**:Hotline Specialist A** **FLSA Status**:Non-exempt **Department: Client Services** **Reports to: Hotline Services Manager** **Effective Date**: **Pay Rate: $37,200/annually** **$17.88/hourly** **Position Overview** **Hours: 40 hours weekly**: Monday, Tuesday, Wednesday 8:00 AM-5:30 PM; Hour lunch 11:30 AM - 12:30 PM Thursday 11:30 AM -...
-
Victim Advocate B
3 weeks ago
Webster, United States Bay Area Turning Point Inc. Full time**Job Title**: Victim Advocate B **FLSA Status**:Non-Exempt **Department**:Client Services **Reports to**:Manager of Advocacy and Counseling Services **Effective Date**: **Pay Rate**: $41,0000 per year - **$19.71 per hour** **Position Overview**: Victim Advocate B is responsible for providing direct support to victims of domestic and sexual...
-
Victim Advocate B
3 weeks ago
Webster, United States Bay Area Turning Point Full timeJob Title: Victim Advocate B FLSA Status: Non-Exempt Department: Client Services Reports to: Manager of Advocacy and Counseling Services Effective Date: Pay Rate: $41,0000 per year $19.71 per hour Position Overview: Victim Advocate B is responsible for providing direct support and advocacy to victims of...
-
Victim Advocate B
4 weeks ago
Webster, United States Bay Area Turning Point Full timeJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hour Position Overview: Victim Advocate B is responsible for providing direct support and advocacy to victims of domestic and sexual violence. HOURS: 40 hours weekly...
-
Victim Advocate B
1 month ago
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob DescriptionJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support and...
-
Victim Advocate B
1 month ago
Webster, United States Bay Area Turning Point Full timeJob Title: Victim Advocate B FLSA Status: Non-Exempt Department: Client Services Reports to: Manager of Advocacy and Counseling Services Effective Date: Pay Rate: $41,0000 per year $19.71 per hour Position Overview: Victim Advocate B is responsible for providing direct support and advocacy to victims of...
-
Victim Advocate B
3 weeks ago
Webster, United States Bay Area Turning Point Full timeJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hour Position Overview: Victim Advocate B is responsible for providing direct support and advocacy to victims of domestic and sexual violence. HOURS: 40 hours weekly...
-
Victim Advocate B
5 days ago
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob DescriptionJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support and...
-
Victim Advocate B
3 weeks ago
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob DescriptionJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support and...
-
Victim Advocate B
1 month ago
WEBSTER, United States Bay Area Turning Point Inc. Full timeJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support and advocacy to victims of domestic and...
-
Victim Advocate B
3 weeks ago
WEBSTER, United States Bay Area Turning Point Inc. Full timeJob Title: Victim Advocate BFLSA Status: Non-ExemptDepartment: Client Services Reports to: Manager of Advocacy and Counseling ServicesEffective Date: Pay Rate: $41,0000 per year $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support and advocacy to victims of domestic and...
-
Victim Advocate B
7 days ago
Webster, United States Bay Area Turning Point Inc. Full timeJob Title: Victim Advocate BFLSA Status:Non-ExemptDepartment:Client ServicesReports to:Manager of Advocacy and Counseling ServicesEffective Date:Pay Rate: $41,0000 per year- $19.71 per hourPosition Overview:Victim Advocate B is responsible for providing direct support to victims of domestic and sexual violence.HOURS:40 hours weekly minimum or as necessary to...
-
Program Director
4 weeks ago
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob DescriptionPosition Overview:Program Director oversees, coordinates, implements and evaluates daily program operations, special projects/activities, service delivery, grant reporting requirements, service units, outreach and education and compliance of the Non-Residential Program (to include hotline, counseling services, advocacy, housing...
-
Program Director
3 weeks ago
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob DescriptionPosition Overview:Program Director oversees, coordinates, implements and evaluates daily program operations, special projects/activities, service delivery, grant reporting requirements, service units, outreach and education and compliance of the Non-Residential Program (to include hotline, counseling services, advocacy, housing...
-
Channel Growth Specialist
6 days ago
Webster, United States Mapfre Full timeJob Summary MAPFRE is selecting a Growth Specialist for a new strategic initiative in New England. This is a dynamic position aimed at transforming the way MAPFRE engages with Independent Agencies, working collaboratively with our Business Development Representatives and other existing teams. The Growth Specialist will become the agencies' trusted advisor,...
-
Receiving Specialist
3 weeks ago
Webster, United States Comoto Full timeCompany DescriptionTotal compensation: $ $15.00+ / hour Comoto Holdings is America's largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium...
-
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob Description Job Title: Victim Advocate Specializing in Hispanic ServicesFLSA Status: Non-ExemptDepartment: Client Services Reports to: Advocacy and Counseling Services Manager Effective Date: Pay Rate: $43,077 year $20.71 hourPosition OverviewWork Schedule to Include: Monday, Tuesday,...
-
Webster, United States Bay Area Turning Point Inc. Full timeJob DescriptionJob Description Job Title: Victim Advocate Specializing in Hispanic ServicesFLSA Status: Non-ExemptDepartment: Client Services Reports to: Advocacy and Counseling Services Manager Effective Date: Pay Rate: $43,077 year $20.71 hourPosition OverviewWork Schedule to Include: Monday, Tuesday,...
-
Webster, United States Bay Area Turning Point Full timeJob Title: Victim Advocate Specializing in Hispanic ServicesFLSA Status: Non-ExemptDepartment: Client Services Reports to: Advocacy and Counseling Services ManagerEffective Date: Pay Rate: $43,077 year $20.71 hour Position Overview Work Schedule to Include: Monday, Tuesday, Thursday 8:30am-5:30pm; Wednesday 11:00pm-7:30pm; and Friday 8:00am-3:00pm Typical...
