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General Manager

4 months ago

Bolingbrook, United States Hub Group, Inc. Full time

Plans, directs, and manages the operational functions.

Essential Functions

* Provides leadership to achieve the value, mission and vision statement of Hub Group.
* Is responsible for revenue and operational profit target achievement.
* Provides proactive employee relations management, including
* Employee retention
* Employee satisfaction
* Promotion of company culture


* Process improvement
* Oversees warehouse staffing, including
* Hiring
* Termination
* Discipline
* Training


* Identifies opportunities for business improvement and develops/implements plans to ensure continuous improvement.
* Manages the process of tracking and publishing all Key Performance Measures both internally and externally.
* Ensures that employee individual performance metrics are tracked and utilized to manage labor spend as well as evaluate employee performance.
* Manages Quarterly Business Review process with customers including the preparation and presentation of necessary information.
* Oversees facility maintenance.
* Develops and maintains strong relationships with customers. Ensures organization is focused on legendary customer service development (Values/Mission/Vision).
* Participates in all budgeting activities. Monitors budget performance on a monthly basis. Takes proactive steps to ensure budget compliance.
* Supports proactive maintenance of all equipment - ensuring efficient maintenance spending.
* Recommends capital expenditures to ensure efficient ongoing operations.
* Is responsible for implementing and fostering safety culture. Develops/implements safe work policies and procedures.
* Suggests improved efficiency through the understanding and use of advanced systems / automation.
* Participates in formulating and administering company policies and procedures.
* Any other duties and responsibilities as assigned.

Minimum Qualifications

* Bachelor's degree (B. A.) from four-year College or University; or 5-10 years related experience and/or training; or equivalent combination of education and experience.
* An operational background with a continuous improvement track record is required.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
* Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
* Ability to write speeches and articles for publication that conform to prescribed style and format.
* Ability to effectively present information to top management, public groups, and/or boards of directors.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.