Customer Service Coordinator

4 weeks ago

Roanoke, United States Atlantic Constructors, Inc. Full time

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

Benefits:

Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes:

* Medical Insurance Plans
* Dental Insurance Plan
* Vision Insurance Plan
* 401(K) Retirement Plan with Generous Company Matching
* Health Savings Plan

Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website.

Summary/Objective:

The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.

Essential Functions:

* Assigns service technicians to jobs and coordinates service resources
* Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
* Inputs project location into system
* Responsible for customer interaction/satisfaction
* Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
* Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
* Conducts customer call backs to ensure highest level of satisfaction
* Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
* Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
* Performs other related duties as directed

Supervisor Responsibility: No

Required:

* Minimum of 6+ months call center experience, preferably in a dispatch environment
* Excellent customer service skills
* Able to multi-task and work in fast paced work environment
* Ability to handle high call volume
* Ability to make scheduling decisions based on current needs
* Possess excellent problem resolution skills
* Excellent communication/follow-up skills
* Basic knowledge of MS Office Suite
* HS diploma, or GED equivalent

The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

Work Environment:

* Works in a professional office environment and routinely uses standard office equipment
* Position may require visits to construction site

Physical Demands:

* This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines

Travel:

* May require infrequent travel (typically not overnight)

Preferred:

* One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
* Viewpoint, Field Connect and Bidtracer experience
* Prior military experience preferred

  • Customer Service Representative

    5 days ago

    Roanoke, United States Suburban Propane Full time

    > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Service Desk Coordinator

    7 days ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School - Roanoke is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He...

  • Service Coordinator

    2 days ago

    Roanoke, United States Johnson Controls International Full time

    SUMMARY The Service Coordinator will act as a resource to coordinate quality related activity across several departments, including Service, Manufacturing, Quality Assurance and Engineering. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Leads the service effort for fielded product. Acts as first-level support for customer product issues in...

  • Service Coordinator

    21 hours ago

    Roanoke, United States Johnson Controls International Full time

    SUMMARY The Service Coordinator will act as a resource to coordinate quality related activity across several departments, including Service, Manufacturing, Quality Assurance and Engineering. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Leads the service effort for fielded product. Acts as first-level support for customer product issues in...

  • Service Desk Coordinator

    1 month ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always...

  • Service Desk Coordinator

    2 months ago

    Roanoke, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified...

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    22 hours ago

    Roanoke, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Associate

    1 week ago

    Roanoke, United States Hat Creek Burger Company Full time

    Job DescriptionJob DescriptionWhy You'll Love This Customer Service Associate Job!Does a job where you could bring satisfaction and happiness to people every day by providing great food and customer engagement sound like a job you would enjoy? Are you positive, detail-oriented, and can effectively multitask in a fast-paced environment? If you enjoy...

  • Customer Service Associate

    1 day ago

    Roanoke, United States Hat Creek Burger Company Full time

    Job DescriptionJob DescriptionWhy You'll Love This Customer Service Associate Job!Does a job where you could bring satisfaction and happiness to people every day by providing great food and customer engagement sound like a job you would enjoy? Are you positive, detail-oriented, and can effectively multitask in a fast-paced environment? If you enjoy...

  • Cashier/Customer Service

    5 days ago

    Roanoke, United States Byrider Full time

    Description Cashier/Customer Service - Immediate Hire Byrider is growing! Cashier/Customer Service opportunity. Cashier/Customer Service Rewards: $13 - $15 per hour based on experience Full-time (41 hours per week) Great benefits & paid time off Career growth potential Training plan Nice office environment Immediate hire Growing, national company Company...

  • Customer Service Lead

    1 week ago

    Roanoke, United States Earth Fare Full time

    Job DetailsLevel Experienced Job Location Earth Fare Roanoke - Roanoke, VA Position Type Full-Time/Part-Time Education Level High School Salary Range $15.50 - $17.50 Hourly Job Category Grocery DescriptionPosition Summary: The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure...

  • Customer Service Lead

    14 hours ago

    Roanoke, United States Earth Fare Full time

    Job DetailsLevel Experienced Job Location Earth Fare Roanoke - Roanoke, VA Position Type Full-Time/Part-Time Education Level High School Salary Range $15.50 - $17.50 Hourly Job Category Grocery DescriptionPosition Summary: The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure...

  • Customer Service/Cashier

    1 week ago

    Roanoke, United States Taco Bell Full time

    Customer Service/Cashier Roanoke, TX You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: To operate cash register and assist with front line food preparation...

  • Customer Service/Cashier

    19 hours ago

    Roanoke, United States Taco Bell Full time

    Customer Service/Cashier Roanoke, TX You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: To operate cash register and assist with front line food preparation...

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States 5by5dev.site Full time

    ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002608 Showing 1 location **Job Details** **Description** **Company Description:** At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients lives by giving them self-reliance and independence....

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States Lawrence Companies Full time

    Customer Service Representative (Accounts Manageable) Tracking Code 184-373 Job Description **Lawrence is seeking out an ambitious individual for a part time position in a specialized customer service role! This position will be introduced as part time, but has the capability to blossom into a full time position.** The Customer Service Representative...

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States cyberThink Full time

    Job Description: Need an resouce who involves in customer service responsibities, inbound calls to help with questions. Mostly verifying clients, assisting with web access, providing commonly asked information for clients moving to client, escalating complex issues or stock trading and product inquiries to a registered broker. Requirement: Bilingual with...

  • Customer Service Specialist

    3 weeks ago

    Roanoke, United States County of Roanoke VA Full time

    Performs responsible clerical and administrative work supervising the front desk operation of the Roanoke County Administration Center. Manages daily administrative operations and oversees greeting and directing citizens and employees. Performs other Customer Service Specialist, Customer Service, Specialist, Microsoft, Operations, Retail

  • Customer Service/Cashier

    1 week ago

    Roanoke, United States Southern Multifoods Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...