Bodyshop Receptionist/Customer Service Rep

3 weeks ago

Anchorage, United States Swickard Auto Group Full time
Job Type

Full-time

Description

At Swickard, we're passionate about vehicles and committed to providing 100% customer support and satisfaction - that's where you come in

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we're here. We want to be their favorite place to have their vehicle repaired and we want to be your favorite place to work If you understand hospitality and are committed to the customer experience, we'd like to talk to you Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry - and our team just continues to grow

We're already in the Top 100 of companies in automotive retail - come find out why

Responsibilities:

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Update and maintain estimate and repair schedules
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Assist estimators and shop employees with daily tasks

Qualifications:

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office
  • Hands-on experience with office equipment (e.g., E-fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time, and a 401K plan.

Come join us - be part of an amazing culture that's transforming the way customers feel about buying or leasing their next vehicle. You'll be working alongside other talented individuals with the same vision and commitment - together we'll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description

$18+ DOE

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