Client Service Partner

2 weeks ago


Wilmington, United States Corporation Service Co Full time

Title: Client Service Partner

Location: Wilmington

Working Hours: Monday to Friday - 8am - 5pm

Hybrid

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As a Client Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

Some of the things you will be doing:

* Building and maintaining client relationships by providing excellent customer service to both internal and external clients
* Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
* Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
* Taking and fulfilling orders, partnering with our clients to become their trusted advisor
* Identifying new revenue opportunities/enhancements to product offerings
* Cooperatively work with Service Support teams to complete internal and external customer orders
* Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
* Understanding and communicating Industry changes and new product offerings to clients
* Research and analysis of customer data
* Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

* Must be fluent in English
* Experience in a customer service-orientated role is required
* Outstanding written and verbal communication skills
* Strong Microsoft Office skills including MS Excel, Word and Outlook
* Ability to work independently as well as on a team
* Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
* Previous experience in producing quality results with high attention to detail
* Ability to be direct, open, and honest when dealing with customers and co-workers

#LI-SM1


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