Associate

Job Description (Posting).

DC technician

Qualifications:

Culture / Team fit

Ambitious / Hard working / Go getter / Coachable / Mentor

Physical layer: fiber optic connections, contamination, cleaning

Understand ESD best practices

Comfortable with text based CLI

Familiar with IP based networking

A+/Network+ level of knowledge required

Good understanding of OSI layer and network principles

2+ years of DC experience required

4+ years of IT related experience required

Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)

Understanding BGP routing protocols, spanning tree, VRRP, LACP

Good organization, multitasking and communication skills

Microsoft Office Tools: Word, Outlook, Excel

Understanding of network procedures, environmental and safety management in a DC environment

Responsibilities:

Physical hardware swaps: (Fabric and Backbone)

o Optical transceiver swaps / Circuit diagnosis

o Line card swap

o TOR Replacement

o Work with vendors for RMA's

o Must be able to lift 50lbs

Asset Management

Tools and Ticket management

Build relationships with partner teams within the DC

Ability to review hardware logs, isolate and identify root cause

Remote link troubleshooting

Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Description (Posting).

DC technician

Qualifications:

Culture / Team fit

Ambitious / Hard working / Go getter / Coachable / Mentor

Physical layer: fiber optic connections, contamination, cleaning

Understand ESD best practices

Comfortable with text based CLI

Familiar with IP based networking

A+/Network+ level of knowledge required

Good understanding of OSI layer and network principles

2+ years of DC experience required

4+ years of IT related experience required

Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)

Understanding BGP routing protocols, spanning tree, VRRP, LACP

Good organization, multitasking and communication skills

Microsoft Office Tools: Word, Outlook, Excel

Understanding of network procedures, environmental and safety management in a DC environment

Responsibilities:

Physical hardware swaps: (Fabric and Backbone)

o Optical transceiver swaps / Circuit diagnosis

o Line card swap

o TOR Replacement

o Work with vendors for RMA's

o Must be able to lift 50lbs

Asset Management

Tools and Ticket management

Build relationships with partner teams within the DC

Ability to review hardware logs, isolate and identify root cause

Remote link troubleshooting

Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Description (Posting).

DC technician

Qualifications:

Culture / Team fit

Ambitious / Hard working / Go getter / Coachable / Mentor

Physical layer: fiber optic connections, contamination, cleaning

Understand ESD best practices

Comfortable with text based CLI

Familiar with IP based networking

A+/Network+ level of knowledge required

Good understanding of OSI layer and network principles

2+ years of DC experience required

4+ years of IT related experience required

Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)

Understanding BGP routing protocols, spanning tree, VRRP, LACP

Good organization, multitasking and communication skills

Microsoft Office Tools: Word, Outlook, Excel

Understanding of network procedures, environmental and safety management in a DC environment

Responsibilities:

Physical hardware swaps: (Fabric and Backbone)

o Optical transceiver swaps / Circuit diagnosis

o Line card swap

o TOR Replacement

o Work with vendors for RMA's

o Must be able to lift 50lbs

Asset Management

Tools and Ticket management

Build relationships with partner teams within the DC

Ability to review hardware logs, isolate and identify root cause

Remote link troubleshooting

Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Description (Posting).

DC technician

Qualifications:

Culture / Team fit

Ambitious / Hard working / Go getter / Coachable / Mentor

Physical layer: fiber optic connections, contamination, cleaning

Understand ESD best practices

Comfortable with text based CLI

Familiar with IP based networking

A+/Network+ level of knowledge required

Good understanding of OSI layer and network principles

2+ years of DC experience required

4+ years of IT related experience required

Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)

Understanding BGP routing protocols, spanning tree, VRRP, LACP

Good organization, multitasking and communication skills

Microsoft Office Tools: Word, Outlook, Excel

Understanding of network procedures, environmental and safety management in a DC environment

Responsibilities:

Physical hardware swaps: (Fabric and Backbone)

o Optical transceiver swaps / Circuit diagnosis

o Line card swap

o TOR Replacement

o Work with vendors for RMA's

o Must be able to lift 50lbs

Asset Management

Tools and Ticket management

Build relationships with partner teams within the DC

Ability to review hardware logs, isolate and identify root cause

Remote link troubleshooting

Ability to mentor and guide L1 resources (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases