Membership Sales Associate
18 hours ago
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Position Title: Membership Sales Associate (PT)
Reports to: Vice President of Membership
Department: Membership
Position Summary
The Membership Sales Associate will support the onsite conversion of museum visitors to members by interacting with guests, facilitating member and guest inquiries, and promoting the benefits of a membership to Fernbank. This is a customer service forward role, and as an ambassador for Fernbank's members and prospective members. Additional responsibilities will include office administration assistance to include data entry, email and phone support and assistance with member and donor mailings. The position is part-time, including work on Saturdays, Sundays, holidays and selected evenings when needed. 20 hours per week.
Essential Functions
- Supports onsite membership sales by engaging with and converting prospective members in high-traffic areas of the museum
- Provides good customer service to all guests
- Helps find solutions for customers with concerns and complaints related to membership
- Makes sure all membership sign holders in the museum are stocked with flyers and brochures
- Develops positive two-way relationships with Visitor Services staff in servicing members, assisting in new member purchases, and helping renew members onsite
- Answers general membership emails, membership phone, and processes online sales orders
- Provides support for Fernbank's Discovery Days, member previews and cultivation events
- Aids with member and donor mailings
Preferred Experience and Skills
- Outgoing and friendly
- Able to stand and/or move about for up to 4 hours
- Customer Service, Membership or Sales experience preferred
- Flexibility in scheduling
- Membership or Sales experience preferred
- Exceptional verbal skills with the ability to express information clearly, concisely and in a friendly manner
- Affinity for working in a team environment and facilitating positive two-way communication
- Curious, motivated and willing to self-learn
Full-Time/Part-Time
Part-Time
Post Internal Days
0
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Open Date
10/29/2024
This position is currently accepting applications.
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