Service Advisor

1 month ago

Vallejo, United States Wise Auto Group Full time

Wise Auto Group has been your automotive family for over 100 years We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you

We are looking for the people that want to...

  • Raise the bar in the Automotive Industry
  • Grow and develop professionally
  • Learn from the best in the business
  • Take the next step in a long CAREER

PAY: $3,000 DRAW EACH MONTH + COMMISSION 

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.  A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments, and helping the customer determine what services they may need based on vehicle maintenance issues.

Essential Job Functions:

  • Assist Service Department management in maintaining a smooth running, efficient service department with Exceptional Customer Satisfaction.
  • Efficiently determining correct part numbers and labor time when building external and some internal work orders. Accurately communicate the customer’s concern to the technician by adding proper notes and descriptions on work orders. Ensuring that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set.
  • Ensuring that proper forms have signatures at time of vehicle intake. Ensuring that vehicle damage has been noted at write up and correct information has been recorded.
  • Assessing warranty status of vehicle. Communicating warranty concerns to technician to ensure parts are handled appropriately. Accurately completing warranty information before customer pick up.
  • Greets all customers in a prompt and friendly manner as they enter and exit the Dealership through the Service Entrance.
  • Handle all customer concerns in a quick, efficient, and friendly manner. Show empathy, a positive attitude and our commitment to “Make Things Right”.
  • Maintaining the positive team atmosphere in the Service Department. Ensuring that service counter is staffed at all times. Communicate to coworkers when stepping away from counter about destination and return time.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Meet established individual sales goals for parts and labor. Meeting established monthly Department sales goals.
  • Professionally interact with staff from other Departments. Resolve issues regarding repair orders, parts, payments etc. in an expeditious but professional manner.
  • Monitor drive isle, write-up area and shop are kept organized, clean of trash, floors free of oil and vehicles cleared at all times throughout the day. Refresh service displays on a monthly basis.

Education:

  • High school diploma or GED at minimum, some college preferred.

Knowledge, Skills, and Abilities

  • General knowledge of Harley-Davidson maintenance, systems, parts and diagnostics or the ability to quickly learn.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
  • Ability to get along with broad customer base.
  • Current drivers license with motorcycle endorsement. Driving record acceptable to our insurance carrier.

Physical Requirements:

  • Ability to operate two wheeled vehicles at GVWR of 1360LBS. in shop and on public roads as needed.
  • Ability to bend, kneel and crouch to inspect various parts of motorcycle on a daily basis.
  • Lift up to 45 lbs. without assistance.

Supervisory Responsibility:

  • Minimal Supervisory Responsibilities.

Benefits

  • Medical, Dental & Vision Insurance
  • 401k plan w/ matching contributions
  • Paid Vacation, Holiday, and Sick Pay
  • Growth opportunities
  • Complete paid training programs for rapid advancement including periodic job reviews
  • Employee vehicle purchase plans
  • Family culture with organized structure
  • Long term job security
  • Associate discounts on vehicles, service and parts purchases
  • Employee recognition programs
  • Leading competitive pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Powered by JazzHR

  • Service Advisor

    2 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Job Title: Service Advisor Location: Vallejo Hyundai, Vallejo, CA Company: Vallejo Hyundai Description: Vallejo Hyundai, a reputable franchise dealership, is seeking a dynamic Service Advisor to join our team. Our dealership is committed to providing exceptional service, making every guest feel like they are #1. We are looking for an energetic, driven,...

  • Service Advisor

    2 months ago

    Vallejo, United States Del Grande Dealer Group Full time

    Team Chevrolet Cadillac Mazda, a proud member of the DGDG family, is looking for talented sales professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG's vision fo Service Advisor, Advisor, Retail, Automotive, Repair, Service

  • Service Advisor

    1 month ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionJob Title: Service AdvisorLocation: Vallejo Hyundai, Vallejo, CACompany: Vallejo HyundaiEmail Resumes to: mikem@wiseautogroup.comDescription:Vallejo Hyundai, a reputable franchise dealership, is seeking a dynamic Service Advisor to join our team. Our dealership is committed to providing exceptional service, making every guest...

  • Service Advisor

    3 weeks ago

    Vallejo, United States Team Chevrolet Cadillac Mazda Full time

    As a **Service Advisor**, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department. **What you'll be working on**: - Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK - Meet guests’ needs throughout the entire service process -...

  • Service Advisor

    2 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is...

  • Service Advisor

    4 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionWise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their...

  • Service Advisor

    4 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionWise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their...

  • Solar Advisor

    1 month ago

    Vallejo, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Used car Advisor

    1 month ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob Description"Vallejo CDJR is searching for a passionate and knowledgeable Used Car Advisor to join our team! As a pivotal member of our dealership, you'll play a crucial role in assisting customers with their pre-owned vehicle needs, providing expert guidance and exceptional service every step of the way.Job Responsibilities:Customer...

  • Customer Experience Specialist

    4 weeks ago

    Vallejo, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Used Car Advisor

    2 weeks ago

    Vallejo, United States Wise Auto Group Full time

    "Vallejo CDJR is searching for a passionate and knowledgeable Used Car Advisor to join our team! As a pivotal member of our dealership, you'll play a crucial role in assisting customers with their pre-owned vehicle needs, providing expert guidance and exceptional service every step of the way. **Responsibilities**: - ** Customer Consultation**: Engage with...

  • Automotive Customer Service Advisor

    4 weeks ago

    Vallejo, United States The Pep Boys Manny Moe & Jack of California Full time

    **Position Summary** Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. **Duties & Responsibilities** - First point of contact for customers on the phone and in the store....

  • Hyundai Service Technician

    4 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob Description**Job Title: Service Technician - Vallejo Hyundai****Location:** Vallejo, CAVallejo Hyundai is seeking a skilled and experienced Service Technician to join our team at our brand-new, state-of-the-art facility in Vallejo, CA. As we expand and elevate our services, we are looking for a dedicated individual who is ready to take...

  • Retail Print and Client Services Supervisor

    1 month ago

    Vallejo, California, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Vallejo Nissan

    2 weeks ago

    Vallejo, United States Wise Auto Group Full time

    Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is...

  • Vallejo Nissan

    1 month ago

    Vallejo, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionWise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their...

  • Customer Service Representative 1

    4 weeks ago

    Vallejo, United States Recology Full time

    **1007 Customer Service Representative 1 #5855** - Target Salary **$21.59 Per Hour - Per the collective bargaining agreement (CBA)** - State **California** - Department **Administrative Support** - City: **Vallejo** - Location: **1007 - Recology Vallejo** - Subsidiary Name: **Recology Vallejo** **GROW WITH US** As the largest 100% employee-owned company in...

  • Mazda Technician

    2 months ago

    Vallejo, United States Del Grande Dealer Group Full time

    Team Chevrolet Cadillac Mazda, a proud member of the DGDG family, is looking for talented service professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG's vision Technician, Service Advisor, Healthcare, Repair, Vehicle, Automotive

  • Lube Technician

    4 days ago

    Vallejo, United States Wise Auto Group Full time

    Job Title: Lube Technician Location: Vallejo, CA Company: Vallejo Nissan **Responsibilities**: - Perform routine automotive maintenance tasks including oil changes, tire rotations, fluid checks, and filter replacements. - Inspect vehicles to identify potential issues and recommend necessary repairs or services. - Utilize diagnostic tools and equipment to...

  • Financial Solutions Advisor

    3 weeks ago

    Vallejo, United States Bank of America Full time

    Job Description: *****Please Note that this requisition contains multiple locations but there is not an immediate opening for every location listed***** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...