Customer Service Representative

19 hours ago

Arlington Heights, United States S and J Plumbing Full time
Customer Service Representative

Arlington Height, IL

Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further S&J is an employee-focused workplace looking to grow and build their team of professionals

At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We're a dedicated team, driven by our values and the quality of our work. If you're ready for the next step in your career, come pursue a rewarding role with us Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family

Why Choose S and J Plumbing
  • Competitive pay - $20-$35/hr
  • Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision.
  • Work-life balance - up to 2 weeks of PTO and holiday pay.
  • 401k Plan with a 5% match.
  • Paid training - Nexstar training, Service Titan training, PSP training
  • Relaxed and fun atmosphere
  • Growth opportunities

Our Core Values
  • Integrity, we are honest, ethical, and trustworthy.
  • Professionalism, we prepare, present, and execute at an elite level.
  • Accountability, we accept full responsibility for our decisions, actions, and results.
  • Family, we nurture our team members and customers.

The Role

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Tasks
  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.

Responsibilities
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Competencies for Success
  • 3+ years of customer service.
  • Experience with a multi-line phone system
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude
  • Military-experienced candidates are encouraged to apply

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.

Equal Opportunity Employer

  • Customer Service Representative

    1 week ago

    Arlington Heights, Illinois, United States Which Wich Superior Sandwiches Full time

    Job OverviewWe are seeking a qualified Customer Service Representative to join our team at Which Wich Superior Sandwiches. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesTaking guest orders and confirming accuracyProviding...

  • Customer Service Representative

    1 month ago

    Arlington Heights, Illinois, United States PetSuites Full time

    About the RoleWe're seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative at PetSuites. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless check-in and check-out process, and maintaining the overall cleanliness and organization of...

  • Customer Service Representative

    4 days ago

    Arlington Heights, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    18 hours ago

    Arlington Heights, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    17 hours ago

    Arlington Heights, United States Addison Group Full time

    Job Title: Customer Service Representative Location: Arlington Heights, IL Industry: Manufacturing Pay: $21-22/hour About Our Client: Our manufacturing client is a dynamic and fast-paced organization specializing in delivering high-quality products to their customers. They are seeking a detail-oriented and reliable Customer Service Specialist to join their...

  • Customer Service Representative

    3 days ago

    Arlington Heights, United States S and J Plumbing Full time

    Customer Service RepresentativeArlington Height, IL Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals!At S&J Plumbing, we believe happy...

  • Customer Service Representative

    5 months ago

    Arlington Heights, United States S and J Plumbing Full time

    Customer Service Representative Arlington Height, IL Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals! At S&J Plumbing, we believe happy...

  • Customer Service Representative Position

    4 weeks ago

    Arlington Heights, Illinois, United States Skyline Staffing Full time

    About the Role:The Customer Service Representative is a vital part of our Skyline Staffing team, responsible for delivering exceptional customer service to our clients. This role involves helping agents and co-workers provide outstanding support to our customers.Key Responsibilities:Pleasantly greeting clients and prospects.Processing policy changes for...

  • Customer Service Representative

    6 months ago

    Capitol Heights, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who...

  • Customer Service Representative

    1 month ago

    Arlington, United States Core Personnel Staffing Services Full time

    Days: Monday-Friday Time: 9:00AM-6:00PM Pay: $17.00 Must be Bilingual (English & Spanish) Temp to Hire E- Verify Role Description The Customer Service Representative will be responsible for handling customer queries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis. Responsibilities ...

  • Customer Service Representative

    1 month ago

    Arlington, United States Core Personnel Staffing Services Full time

    Days: Monday-FridayTime: 9:00AM-6:00PMPay: $17.00Must be Bilingual (English & Spanish)Temp to HireE- VerifyRole DescriptionThe Customer Service Representative will be responsible for handling customer queries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis. ResponsibilitiesCommunicate...

  • Customer Service Representative with Excellent Communication Skills

    2 weeks ago

    Arlington Heights, Illinois, United States Skyline Staffing Full time

    Job OverviewSkyline Staffing is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Chicago. As a key member of our customer service team, you will be responsible for providing top-notch service to our clients, ensuring their needs are met and exceeded.

  • Customer Service Representative: Exceptional Experience Expert

    3 weeks ago

    Arlington Heights, Illinois, United States Geovanni Trujano - State Farm Agent Full time

    Job OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Geovanni Trujano - State Farm Agent. As a vital member of our agency, you will play a crucial role in delivering exceptional service to our valued clients.

  • Customer Service Representative

    1 month ago

    Arlington, United States Circle K Full time

    Circle K - 2501 SE Green Oaks Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    2 months ago

    Arlington, United States Circle K Full time

    Circle K - 920 Six Flags Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    7 days ago

    Arlington, Virginia, United States Enterprise Holdings Full time

    Job Description:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Enterprise Holdings. As an Administrative Representative, you will be responsible for providing exceptional customer service to internal and external customers via phone and in-person interactions.Key Responsibilities:Taking incoming...

  • Customer Service Representative

    2 weeks ago

    Arlington, Virginia, United States Chick-fil-A Crystal City Full time

    Are you looking for a career that makes a positive impact on people's lives?Chick-fil-A Crystal City is dedicated to creating an exceptional customer experience, and we're seeking talented individuals to join our team as Customer Service Representatives.About the RoleThis role is perfect for individuals who are passionate about delivering excellent service,...

  • Customer Service Representative

    2 weeks ago

    Arlington, Massachusetts, United States Leader Bank Full time

    Role OverviewWe are seeking a skilled and detail-oriented Customer Service Representative to join our team at Leader Bank.About UsLeader Bank is a rapidly growing community bank and mortgage lender with a strong commitment to exceptional customer service. With over $4.5 billion in assets and more than 400 team members, we offer a dynamic and supportive work...

  • Customer Service Representative

    3 weeks ago

    Arlington, United States MEI Group Inc Full time

    Customer Service Representative - Corporate Office Mei Group is searching for a Customer Service Representative (CSR) for our corporate office and the CSR position will be responsible for taking inbound calls on current customers and initiating outbound calls to complete a welcome call on new purchases. Job Description: Prior experience in customer service...

  • Customer Service Representative

    2 days ago

    Arlington, Virginia, United States Planet Fitness Full time

    As a Customer Service Representative at Planet Fitness, you will be part of a dynamic team that is dedicated to providing an exceptional fitness experience to our members. We are looking for individuals who are passionate about delivering outstanding customer service and creating a welcoming environment for our members.About the RoleDeliver exceptional...