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Assistant Manager

4 months ago

Branson, United States Holiday Inn Club Vacations Full time

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

This position will be responsible for bringing the brand promise to life in resort recreational and entertainment

departments. The role serves as guest advocate and advisor to the Head of Guest Engagement and leads the daily

operations of assigned work teams in activities, recreation, food and beverage, and/or retail functions. Success in

this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity

and engagement offerings.

ESSENTIAL DUTIES AND TASKS:

* Hiring, training, coaching and scheduling of assigned team members. Development of PDPs,

evaluation and active coaching to develop Brandhearted guest engagement delivery staff.

Demonstrate a culture of learning and mentorship for continual performance development.
* Analyze and recommend adjustments to staffing, performance targets and resources to achieve

results. Assist with managing department engagement plans, talent review and succession planning.
* Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions.

Regularly seek and use guest feedback to build relationships with guests and drive continuous

improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and

repeat visitors are fulfilled.
* Promote and reinforce a brand culture in which team members understand their role and are inspired

to deliver the branded guest experience and brand standards. Actively model the brand behaviors in

all aspects of the business. Balance the urgency of meeting budget goals with focus on team,

individual, and brand success.
* Assist with managing the daily execution of well-defined activities and entertainment strategies and

programs developed by others. Assist to implement and maintain consistent delivery of guest

engagement brand standards and ways of working that create fun and immersive experiences for the

entire family.
* Execute pre-defined programs and policies within assigned area and teams that maintain a safe and

secure environment for guests, team members and resort assets in compliance with owner's policies

and procedures, and regulatory requirements.
* Maintain partnership and compliance with third party vendors for contracts, performance standards

and inspections.
* Assist in the development of departmental budgets and allocation of resources to meet financial goals.
* Operate departments successfully within budgetary guidelines.

QUALIFICATIONS:

* High School Diploma or GED equivalent required. Four year college degree preferred.
* 2 years customer facing service/hospitality.
* Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast

paced setting.
* Demonstrated professional verbal and written communication and presentation skills.
* Novice level mastery of Microsoft Office products.
* Driving record must qualify to drive company owned vehicles.
* Must be at least 18 years of age with a valid driver's license, and minimum of one year of driving experience.



CERTIFICATES, LICENSES, REGISTRATIONS:

* ServSafe certified
* Life Safety certified

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