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Government Support Coordinator
4 weeks ago
Government Support Coordinator
This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC's territory states - CO, IL, KS, MO
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Job Summary:
Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creative problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you
CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.
Core Responsibilities:
* Learn CIC's products and act as a Support Resource for CIC's Customer Help Desk system.
* Resolve an average of 10 - 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
* Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
* Ensure that less than 10% of total calls are escalated to external resources.
* Handle / resolve after hours support calls as necessary.
Required Skills:
* Degree in Accounting, Business, or Equivalent Experience
* Knowledge of Servers or PC networking
* Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
* Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
* Experience in working with City or County Offices / Administrations
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