Assistant Director of Utilities

3 weeks ago

Norfolk, United States City of Norfolk, VA Full time

The City of Norfolk is seeking an Assistant Director to join the Department of Utilities. This is an advanced professional and administrative position responsible for providing oversight and direction of complex operations, administrative and customer service functions within the Department of Utilities.

* Works with Division Heads and other staff on the creation and implementation of strategic plans and goals that align with the City's core values. Measures the plan effectiveness in relation to the department's goals. Modifies plans and goals as necessary, keeping the best interests of the City and its residents in mind.


* Develops and implements policies, procedures, and controls necessary to ensure sound management of the department.


* Acts as the Department Director when the Director is absent.   Serves as a representative of the department and city by attending meetings, serving  on committees and attending business functions as needed.
* Develops and maintains effective customer service program that addresses diverse service needs, goal attainment, quality service standards, and the use of technology to enhance service delivery.


* Provides leadership in the development and implementation of departmental strategies, policies, procedures, and performance measures.


* Performs staff recruitment, selection, development, and performance management activities.


* Works with management from other departments/areas to create citywide policies and procedures.
* Requires ability to clearly communicate with public in person, in writing and by telephone.


* Effective writing and public speaking skills for delivering information to City Council, executive and community groups required.


* Requires ability to use office equipment including microcomputers and computerized accounting applications.


*  Must have valid driver's license.



Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Master's degree-level of study, preferably in the area assigned 

Five years' experience in a related field, preferably in a management capacity; or an equivalent combination of education and experience.

The desired candidate will have five years' experience in a water utility management capacity.

Valid driver's license is required.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. 

Work Location: 500 E. Main St., 7th Floor, Norfolk, VA 23510

 Work Hours: Eight hours daily between 7:30 a.m. - 5 p.m., Monday - Friday.

This is an Essential position and may be subject to rotating, after hours, weekends, holidays, emergency response, and standby assignments during emergencies and storms.

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