Front Office Supervisor

3 weeks ago

Virginia Beach, United States Capital Vacations Full time

Opportunity for career advancement in a fast-paced, growth-oriented organization

Below are just some of the benefits you'll receive:

* Competitive Salary
* Paid Time Off and Paid Holidays
* Career Growth
* Medical/Dental with employer contribution
* Voluntary Life Insurance, Disability, and Aflac Insurance
* Company-paid life insurance and long-term disability
* 401 (k) retirement plan
* Travel Perks to Resort Locations
* Company Perks Program

What are you motivated by?:

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What youre great at:

* Responsible for the efficient and courteous operations of the front desk.
* Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.
* Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.
* Make courtesy calls and follow-up calls to all guests issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
* Coordinate with all other departments to ensure a smooth response to guests requests.
* Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
* Perform any other inventory management changes as directed by the supervisor or manager.
* Prepare check-in packets for the upcoming week, order office supplies as needed.
* Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
* All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace

Heres what you can expect:

At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Job Summary:

We are seeking a reliable Front Office Supervisor to oversee the daily operations of our front desk area. The Front Office Supervisor will be responsible for ensuring smooth check-in and check-out processes, handling guest inquiries and concerns, coordinating with other departments, and maintaining a high level of customer service.

Responsibilities:

1. Train, supervise, and support front desk staff to deliver exceptional service to guests.

2. Ensure efficient handling of guest check-ins and check-outs.

3. Address guest concerns and resolve issues promptly and professionally.

4. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.

5. Maintain accurate records and reports related to front desk operations.

6. Assist in scheduling, ensuring front desk coverage, and conducting regular performance evaluations for front office staff.

7. Monitor inventory of office supplies and place orders when necessary.

8. Implement and enforce hotel policies and procedures.

Qualifications:

1. High school diploma or equivalent; bachelor's degree in hospitality or related field preferred.

2. Proven experience in a front office role, with at least 1-2 years in a supervisory capacity.

3. Excellent communication and customer service skills.

4. Proficient in MS Office and hotel management software.

5. Strong organizational and multitasking abilities.

6. Ability to work under pressure and handle difficult situations with composure.

7. Knowledge of hotel operations and procedures.

8. Strong leadership and team management skills.

* Preferred understanding of RCI & SPI(Check-in system)

  • Front Office | Front Office Supervisor

    1 month ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    The Front Office Supervisor oversees the day-to-day activities of the Front Office to ensure that the office runs smoothly and efficiently. Examples of Duties, includes but is not limited to the following: Monitor available rooms to ensure the hotel Office Supervisor, Office, Supervisor, Hotel, Business Services

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Unavailable Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Unavailable Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Florida Hotel, LLC Full time

    Overview: "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Full time

    Overview"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Fontainebleau Full time

    Overview"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Fontainebleau Florida Hotel, LLC Full time

    Overview: "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office Supervisor

    1 week ago

    West Palm Beach, Florida, United States Holiday Inn Palm Beach-Airport Conference Center Full time

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...

  • Front Office Supervisor

    1 week ago

    Miami Beach, United States Loews Hotels Full time

    Front Office Supervisor A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are...

  • Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Loews Hotels Full time

    Front Office Supervisor A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are...

  • Front Office Supervisor

    1 month ago

    Vero Beach, United States Peachtree Hospitality Management Full time

    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to...

  • Front Office Supervisor

    2 months ago

    Myrtle Beach, United States Marriott Myrtle Beach Resort & Spa at Grande Dunes Full time

    Front Office Supervisor (Evening Shift)Job Description:Front Office Supervisor lead and perform all front desk duties, including arrivals, departures, answering phone calls and special requests.Supervisors ensure that guests experience a great & enjoyable stay, as they oversee the day to day operations in the front office area, bellstand & concierge.

  • Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Supervisor

    1 week ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Desk Supervisor

    3 weeks ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Supervisor HIRING NOW! MULTIPLE POSITIONS AVAILABLE $13/hr Job Summary: The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory, average...

  • Front Desk Supervisor

    1 week ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Supervisor HIRING NOW! MULTIPLE POSITIONS AVAILABLE $13/hr Job Summary: The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory, average...

  • Front Office Supervisor

    4 weeks ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Supervisor

    1 week ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...