Customer Service Representative

7 days ago

Long Island City, United States Solomon Page Full time
Our client that provides services to the travel industry is seeking candidates with strong customer service experience to join their Long Island City, NY team. The right candidates for this role will ideally have worked in the travel or hospitality industry or Call Center environment. You thrive in a role that allows you to listen, analyze and resolve problems and you have a knack for working with multiple software to provide solutions quickly. You are flexible to work weekends and holidays along with being available to cover extra shifts as needed. Shifts will be 4 days, 10-hour shifts. Available shift are 7:30 pm to 5:30 am. If selected for this role, the training will be onsite in Melville, NY for up to 4 weeks.
  • This is an onsite role offering an hourly rate of up to $ 21.00 per hour depending on experience.
Responsibilities:
  • Serve as on-site liaison with the airline partner, providing support, guidance, and training.
  • Process client requests received through system.
  • Assess customer needs and respond in a timely and professional manner.
  • Follow-up on all client requests and transactions to ensure client satisfaction.
  • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or company adversely.
  • Negotiate with vendors to achieve the best outcome for the client and company.
  • Resolve client disagreements in a calm and professional manner.
  • Research and present solutions to satisfy client needs based on facts.
  • Effectively use phone, email, fax, and Reservation Systems to track and provide solutions.
  • Adapt to needs arising from the changing dynamics of schedules and unforeseen situations.
  • Learn and maintain knowledge to provide high level customer service.
  • Achieve and maintain passing score on initial and ongoing training.
Required Qualifications:
  • Prior Customer Service experience in fast paced client facing role.
  • Excellent Interpersonal skills with professional telephone etiquette.
  • Available to work extended hours and serve "On Call" as needed.
  • Excellent verbal and written communication skills.
  • Ability to learn new software and work with multiple screens.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Flexible work schedule including availability to work weekends and holidays.
  • Able to work overtime if needed.
If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .

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