Middle Office Transformation
3 weeks ago
Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams.
As a Business Transformation Associate within the Commercial Bank Middle Office (CB MO), you will help drive the transformation agenda supporting our Service Project Managers on our Project Management team. CB Middle Office is defined as all client facing operations that focus on providing an exceptional Client Experience from Client On-Boarding through our Customer Service processes.
**Job Responsibilities**
+ Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives
+ Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
+ Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
+ Perform detailed data analysis supporting projects in line with Service
+ Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning
+ Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees
+ Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
**Required Qualifications, capabilities and skills**
+ 3+ years of experience in financial services, project management, consulting, technology or related discipline
+ Demonstrated understanding and knowledge of the CB businesses, products and operations
+ Strong verbal, written communications and presentation skills - ability to articulate and tell a story,Strong data analysis - advanced Excel and Qlik dashboard skills
+ Ability to partner with other teams across the organization to achieve results.Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectives
+ Support and develop interview campaigns, working sessions, and presentations
+ Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change
+ Knowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change,Bachelor of Science or Business Administration Degree
**Preferred Qualifications:**
+ MBA
+ Passion for learning new operating models, technologies, and industry trends
+ Previous client consulting experience
+ PMP or other Project Management Certifications
**Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.**
+ Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
+ Help the community through expansive volunteer opportunities
+ Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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