Office Assistant I

2 weeks ago


Little Rock, United States Pulaski County (AR) Full time

Department: Sanitation/Public Works

Position Control Number: 0700-025

FLSA Status: Non-Exempt, position is eligible for overtime

Safety Sensitive Designation: This position is not designated as safety-sensitive.

Random Drug/Alcohol Test: No

Opening Date: April 22, 2024

Closing Date: May 5, 2024 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management's right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

EEO/AA/F/M/Vet/Disabled

JOB SUMMARY: Responsible for providing clerical support to Sanitation and Animal Services Departments by greeting visitors and providing general information to the public and county employees.

ESSENTIAL JOB FUNCTIONS:

* Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed.
* Prepares pay vouchers for refunds to Sanitation accounts; obtains Director's signature and forwards to Comptroller's office.
* Establishes new customer sanitation accounts; obtains Director's signature; forwards account information and guidelines to new customers.
* Processes adjustments, deletions, etc., to Sanitation accounts with Director's approval.
* Receives requests for litter and dumpsite cleanup; produces work orders and records completion.
* Maintains work order management database with photos and necessary customer information; updates and adds notes as needed.
* Tracks, records, and files recycling information.
* Audits work orders to ensure completion in a timely manner.
* Ensures work orders are given on the correct day to follow the proper route schedules.
* Answers phone calls and provide general information concerning services provided by the Sanitation and Animal Services Department.
* Greets and directs visitors to appropriate department personnel.
* Enters service requests for Sanitation and Animal Services into the relevant in-house database; selects appropriate forms in the database for service complaints, cart requests, and scheduling of bulky items and limb pickup.
* Prints, and sends by email, copies of work orders as needed.

SECONDARY DUTIES AND RESPONSIBILITIES:

* Receives domestic animal complaints by phone; logs complaints into computer database; and dispatches appropriate Animal Control officers when requested based on the location of the complaint.
* Establishes hard copy and computer files for landlord accounts.
* Provides assistance with special projects such as large mailouts and certified mail.
* Accepts payment for Sanitation fees occasionally from walk-in customers; verifies cash and issues receipts.
* Performs other related duties as required.

PERSONNEL SUPERVISED: None.

WORKING CONDITIONS: The majority of duties are performed in a smoking-restricted office environment.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

* Good knowledge of billing procedures and processes involved with Sanitation collections.
* Good knowledge of standard office practices, procedures, and equipment.
* Good knowledge of basic mathematics.
* Good knowledge of word processing and excel software.
* Ability to count money.
* Ability to accurately calculate bills.
* Ability to operate and communicate effectively on a two-way radio.
* Ability to deal with people and customers tactfully and effectively.
* Ability to establish and maintain a detailed record-keeping system.
* Ability to attend work regularly and reliably.
* Skill in the operation of a 10-key calculator.
* Skill in the operation of, and data entry into, a personal computer.



PHYSICAL REQUIREMENTS:

* Digital dexterity is necessary for keyboard operation.
* Visual acuity is needed for use of a computer screen.
* Ability to communicate effectively orally, in person, and via telephone.



EDUCATION AND EXPERIENCE:

Completion of high school or equivalency; considerable work experience with clerical support, financial record keeping; or related duties; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Regular and reliable attendance is an essential function of this position.


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