Senior Customer Onboarding Manager

1 month ago

Hasbrouck Heights, United States Staples Full time

Staples is business to business. You're what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you'll be doing:

* Serve as the subject matter expert of customer onboarding, providing centralized focus on accelerating sales resulting from new business deals.
* Develop the Win Ramp program in accordance with the expanded business requirements and own the program end-to-end including having organizational accountability to ramp outcomes.
* Drive internal Win Ramp meetings for targeted strategic customer programs, facilitating cross-functional team support and warranting accountability of action-owners.
* Provide centralized, strategic oversight of newly-won customer programs to ensure successful, swift ramps - including programs that are generated through Sales (BD/AM), digital tools (Partner Portals), and strategic partnerships (GPO/marketplace).
* Contribute to various business programs, such as Deal Strategy, with relevant insights alongside Sales Engineering & Customer Success leadership.
* Lead the development of the eComm Playbook, working closely with Sales Engineering leadership, various internal stakeholders, and SME-contributors.
* Serve up actionable insights and recommendations in accordance with the Playbook throughout the customer lifecycle - offering strategic guidance to optimize new customer setups as well as solutioning to reduce complexity for existing programs.
* Serve as a subject matter expert on Staples' program & eCommerce offerings and capabilities to build customer programs, offering direct support to Sales and internal stakeholders.
* Collaborate closely with key internal partners, including Marketing, Digital, and Transformation teams, to execute the capabilities roadmap and go-to-market strategy.

What you bring to the table:

* Strong business acumen and solid understanding of sales and marketing strategies and metrics, including CRM or business intelligence systems (e.g. Salesforce, PowerBI, Tableau.)
* Strong analytical and technical skills, identifying trends/patterns/correlations, and the ability to extract actionable insights to drive business decisions.
* Excellent verbal and written communication skills in order to liaise effectively with stakeholders in Sales, Operations, Marketing, and executive leadership.

What's needed- Basic Qualifications

* 6+ years' experience in a sales role or similar
* Strong Sales and business acumen
* Business strategy

What's needed- Preferred Qualifications

* Bachelor's degree
* Industry knowledge (e.g. eProcurement, business services, supply chain) - to understand market dynamics that impact sales performance.

We Offer:

* Inclusive culture with associate-led Business Resource Groups
* 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

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